Luxury Reservations Specialist – Guest Experience Leader

AccorHotel; Victoria; On-site; CAD 26,000 - 43,000; Full time

Benefits offered by this job

Discounted rates at Accor properties

Friend & Family Discounts

Dining program

Uniform laundering

Wellness programs

Pension/retirement plan

Job summary

Fairmont Empress in Victoria, BC is seeking a Reservations Agent to handle guest room and dining reservations, maximizing guest experience and hotel revenue. You will manage inquiries via email, phone and in person, coordinate group and individual bookings, and support the Reservations Team Leader in daily operations.

Requirements include a High School Diploma with at least one year in luxury hotel reservations, fluent English, and strong computer skills (Windows, Excel, Word).

Qualifications

• Fluent English language skills, both written and verbal.

Responsibilities

• Book Food & Beverage outlets reservations and guestrooms via email, phone and in person.
• Promote and coordinate resort activities for guests.
• Prepare professional written correspondence and reports for guests and agents.
• Maintain accurate reservation details and communicate with hotel departments.

Skills

Fluent English

Exceptional guest service

Professional communication

Microsoft Windows

Excel

Word

Multitasking

Education

High School Diploma

Tools

Windows

Excel

Word

Job description

Fairmont Empress in Victoria, BC is seeking a Reservations Agent to handle guest room and dining reservations, maximizing guest experience and hotel revenue. You will manage inquiries via email, phone and in person, coordinate group and individual bookings, and support the Reservations Team Leader in daily operations.

Requirements include a High School Diploma with at least one year in luxury hotel reservations, fluent English, and strong computer skills (Windows, Excel, Word).