Luxury Reservations Co-op – Guest Experience (May–Oct)

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 24,000 - 34,000; Full time

Job summary

Wickaninnish Inn Ltd. is seeking an onsite Reservations Agent to join our Reservations Team. You will handle room, dining, spa, and activity bookings, respond to inquiries, and coordinate across departments to ensure a seamless guest journey in a Relais & Châteaux property recognized for Forbes, Michelin keys and AAA Diamonds.

We value belonging, high service standards, and sustainable practices. May–October co-op/internship placements are available; training and growth opportunities abound in a

Qualifications

• Minimum 2 years of customer service experience.
• Experience in a high-end luxury facility is preferred.
• Experience coordinating dining, spa, and activities is a plus.

Responsibilities

• Handle reservations for rooms, dining, spa and activities per guest requests.
• Respond to email inquiries related to accommodations, dining, spa and activities.
• Coordinate availability and booking across multiple outlets and experiences.
• Assist with group reservations and guest itineraries.
• Maintain accurate guest profiles and reservation notes.
• Support guest reception desk as needed.

Skills

Guest service

Communication skills

Organization

Multi-tasking

Teamwork

Problem solving

Tools

Maestro

SynXis

SpaSoft

ResDiary

Microsoft Word

Excel

Job description

Wickaninnish Inn Ltd. is seeking an onsite Reservations Agent to join our Reservations Team. You will handle room, dining, spa, and activity bookings, respond to inquiries, and coordinate across departments to ensure a seamless guest journey in a Relais & Châteaux property recognized for Forbes, Michelin keys and AAA Diamonds.

We value belonging, high service standards, and sustainable practices. May–October co-op/internship placements are available; training and growth opportunities abound in a