Luxury Personal Shopping Concierge

Holt Renfrew; Toronto; On-site; CAD 25,000 - 40,000; Full time

Benefits offered by this job

Employee discount

Health & dental benefits

Pension plan

Tuition assistance

Learning & development opportunities

Job summary

Holt Renfrew is seeking an Assistant for Personal Shopping to manage appointments, prepare client materials, and uphold exceptional service. You will draft client communications, handle scheduling, and coordinate alterations, transfers, holds, and related services with a focus on accuracy and efficiency.

The role requires bilingual French and English, High School diploma, and prior retail experience. Excellent MS Office skills and a commitment to brand standards are essential for success in this

Qualifications

• High School diploma
• Previous retail experience preferred
• Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet

Responsibilities

• Schedule all appointments and maintain calendar of Personal Shopper
• Review and handle all correspondence including drafting of and producing official client invitations
• Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
• Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
• Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
• Coordinate alterations, product transfers, COG’s, Holds and other services as required
• Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
• Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
• Reduce or eliminate loss through effective loss prevention
• Attend PK session to become the expert
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures

Skills

Bilingual in French and English

Retail experience

Education

High School diploma

Tools

MS Word

MS Excel

PowerPoint

MS Outlook

Internet

Job description

Holt Renfrew is seeking an Assistant for Personal Shopping to manage appointments, prepare client materials, and uphold exceptional service. You will draft client communications, handle scheduling, and coordinate alterations, transfers, holds, and related services with a focus on accuracy and efficiency.

The role requires bilingual French and English, High School diploma, and prior retail experience. Excellent MS Office skills and a commitment to brand standards are essential for success in this