Luxury Hotel Room Service Attendant

Marriott-International; Toronto; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Vision, and Dental Coverage

On-Site Parking

RRSP

Deferred Profit-Sharing Plan

Education Reimbursement

Discounted Associate Meals

Hotel Discounts at Marriott Properties

Deferred Profit-Sharing Plan

Job summary

The Westin Toronto Airport Hotel at Easton’s Group of Hotels is seeking a Room Service Attendant to deliver food and beverages to guest rooms and assist in maintaining the room service area. This role supports seamless service delivery and guest satisfaction in a fast-paced hotel environment.

Join Easton’s Group of Hotels, a multicultural hospitality company offering health coverage, parking, education reimbursement, and Marriott employee discounts.

Qualifications

• Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations
• This job requires the ability to perform the following:

Responsibilities

• Delivers and serves food and beverages to hotel guest’s room; set up and serves the order in the guest’s room according to specifications and standards.
• Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
• Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.
• Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
• May answer room service phones and record orders; utilize up-selling techniques to increase sales.
• May be required to retrieve trays from guest rooms and hallways within the prescribed period.
• Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

Skills

Food service experience

Communication skills

Alcohol awareness certification

Basic math

Job description

The Westin Toronto Airport Hotel at Easton’s Group of Hotels is seeking a Room Service Attendant to deliver food and beverages to guest rooms and assist in maintaining the room service area. This role supports seamless service delivery and guest satisfaction in a fast-paced hotel environment.

Join Easton’s Group of Hotels, a multicultural hospitality company offering health coverage, parking, education reimbursement, and Marriott employee discounts.