Luxury Footwear Specialist

brobstongroup.com - Jobboard; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Luxury Footwear Specialist in Vancouver to lead the shoe department and drive sales. This role focuses on providing exceptional customer service and developing a loyal clientele.

The ideal candidate should have minimum 2 years of retail experience, preferably in luxury environments, and a passion for enhancing customer experiences. Responsibilities include promoting premium footwear collections and training team members.

Qualifications

• Minimum 2 years of retail sales experience, preferably in a luxury environment.
• Experience within menswear categories is preferred.
• Ability to deliver training and develop team members.

Responsibilities

• Lead the shoe department to achieve sales goals.
• Perform personal sales to build repeat clientele.
• Promote footwear collections and ensure brand image.

Skills

Retail sales experience

Customer experience

Team building

Product training

Job description

Summary

The Luxury Footwear Specialist leads the shoe department, drives personal and department sales, and develops a loyal clientele through exceptional in-store and online service. This role promotes premium footwear collections, ensures brand representation, and delivers product training to advisors. The Specialist also supports merchandising and event coordination to enhance the customer experience.

Responsibilities

• Lead the shoe department to achieve sales goals and deliver exceptional customer service


• Perform personal sales and holistic selling to build repeat clientele


• Promote footwear collections and ensure the brand image is represented on the sales floor


• Provide product knowledge training to advisors and develop team taste level


• Coordinate trunk shows and communicate with buying and visual teams on inventory and presentation

Requirements

• Minimum 2 years of retail sales experience, preferably in a luxury environment, footwear, or department leadership


• Experience within menswear categories (e.g., footwear, accessories, tailored clothing) is preferred


• Passion for creating exceptional customer experiences both online and in-store


• Ability to deliver training, develop others, and support team building to achieve financial goals


• Comfort with retail technology and working effectively as part of a team