Luxury Conferences & Events Coordinator

Four Seasons; Toronto; On-site; CAD 39,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Free meals per shift

Uniform dry cleaning

Training and development

Job summary

Four Seasons Hotel Toronto is seeking a Conference Service Coordinator to support the Catering & Conference Services team in planning and executing conferences, social events, and group business. You will liaise with clients, managers, and hotel operations to ensure accurate documentation and a seamless guest experience.

The role requires post secondary education, 1–2 years catering admin experience, and excellent English communication.

Qualifications

• Post secondary education is required.
• 1-2 years catering administrative experience in a fast-paced environment.
• Exceptional communication skills and fluent English.
• Working knowledge of MS Office; Delphi and Opera are a plus.

Responsibilities

• Provide telephone and email coverage for the Catering & Conference Services office, responding to client and guest enquiries and assigning new leads to the appropriate Catering Manager.
• Monitor and manage incoming leads through MeetingBroker, Cvent, and other channels with timely follow-up.
• Create and maintain accounts and bookings in Delphi, updating client, event, room block, and booking information.
• Create and distribute BEOs, Group Resumes, cost estimates, proposals, contracts, and other event documents.
• Coordinate VIP arrivals, amenities, and group room bookings, liaising with operational departments.
• Track deposits and payments; maintain accurate billing instructions and final invoicing requirements.

Job description

Four Seasons Hotel Toronto is seeking a Conference Service Coordinator to support the Catering & Conference Services team in planning and executing conferences, social events, and group business. You will liaise with clients, managers, and hotel operations to ensure accurate documentation and a seamless guest experience.

The role requires post secondary education, 1–2 years catering admin experience, and excellent English communication.