Luxury Concierge & Guest Experience Associate

QuadReal Property Group; Vancouver; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Incentive plan

Health & dental benefits

Pension plan

Paid time off

Job summary

QuadReal Property Group is seeking a Guest Services Representative for Oakridge Park in Vancouver. You will greet guests, support tenants and partners, and provide guidance to ensure a personalized, memorable visit.

This on-site role emphasizes professional service, detailed attention to guest needs, and collaboration with the broader Oakridge Park team. Responsibilities include managing concierge desks, assisting with VIP engagements, and maintaining presentation standards while using booking

Qualifications

• 1–2 years of experience in hospitality, retail, customer service or guest service environments.
• Knowledge of professional service standards and guest engagement practices.
• Comfortable with using POS, radios, computers, booking platforms, or CRM systems (training provided).

Responsibilities

• Greet guests at Concierge desks and VIP areas with a welcoming, professional presence.
• Anticipate guest needs and provide personalized assistance and recommendations.
• Respond to inquiries about tenant locations, services, amenities, events, and local recommendations.
• Support VIP and special guest engagements with discretion and care.
• Maintain desk organization and adhere to brand presentation standards.

Skills

Hospitality experience

Customer service

Multilingual (Mandarin)

Communication skills

POS & CRM familiarity

Tools

POS systems

CRM systems

Booking platforms

Job description

QuadReal Property Group is seeking a Guest Services Representative for Oakridge Park in Vancouver. You will greet guests, support tenants and partners, and provide guidance to ensure a personalized, memorable visit.

This on-site role emphasizes professional service, detailed attention to guest needs, and collaboration with the broader Oakridge Park team. Responsibilities include managing concierge desks, assisting with VIP engagements, and maintaining presentation standards while using booking