Guest Services Representative - Oakridge Park - Part Time

QuadReal Property Group; Vancouver; On-site; CAD 30,307 - 33,062; Full time

Job summary

QuadReal Property Group at Oakridge Park in Vancouver is seeking a Guest Services Representative to provide welcoming, professional service at Concierge desks and VIP areas, and to respond to guest inquiries about tenants, amenities, events, and local recommendations.

You will follow SOPs, assist with VIP engagements, maintain desk readiness, and collaborate across teams to ensure a seamless guest experience.

Qualifications

• 1–2 years of experience in hospitality, retail, customer service or guest service environments.
• Knowledge of professional service standards and guest engagement practices.
• Comfortable with using POS, radios, computers, booking platforms, or CRM systems (training provided).
• Deliver high-quality customer service in guest-facing environments.
• Excellent communication and multitasking skills.
• Apply problem-solving and adaptability to anticipate and address guest needs.
• Collaborate effectively within a team to achieve shared goals.
• Multilingual capabilities (particularly Mandarin) are considered an asset.

Responsibilities

• Provide a welcoming and professional presence at Concierge desks and VIP areas.
• Anticipate guest needs and offer thoughtful, personalized assistance.
• Respond to inquiries regarding tenant locations, services, amenities, events, transportation, and local recommendations.
• Support VIP and special guest engagements with discretion and care.
• Adhere to Oakridge Park’s workplace presentation and uniform guidelines.
• Ensure desk areas are organized and guest-ready at all times.
• Serve as a knowledgeable resource on Oakridge Park’s tenant mix, brand positioning, amenities, and cultural offerings.
• Follow established SOPs for all Concierge services (Lost & Found, Gift Cards, Gift Wrap, VIP Suite bookings, etc.).
• Complete shift handovers, daily logs, and required reporting accurately and on time.
• Support daily banking and reconciliation procedures, where applicable.
• Assist in maintaining inventory of gift wrap, packaging materials, and guest amenities.
• Use radios, booking systems, and other technology tools efficiently and professionally.
• Contribute to a smooth, coordinated, and seamless experience across Concierge desks and service touchpoints.
• Work collaboratively with fellow team members and internal departments to ensure seamless service.
• Participate actively in pre-shift huddles, service training modules, and continuous learning.
• Share knowledge to support team success and a high-performance, positive workplace culture.
• Escalate service concerns, guest issues, or unusual situations to the Supervisor or Manager promptly and professionally.

Skills

Hospitality experience

Customer service

Multilingual (Mandarin)

Communication skills

Problem solving

Tools

POS systems

CRM systems

Booking platforms

Radios

Computers

Job description

Role Overview

As a Guest Services Representative, you will be part of a destination that celebrates culture, fashion, design, and community. This is an opportunity to welcome guests into an environment where every interaction reflects thoughtful attention, refined detail, and commitment to exceptional service.

Responsibilities

Guest Experience & Service Delivery

• Provide a welcoming and professional presence at Concierge desks and VIP areas.
• Anticipate guest needs and offer thoughtful, personalized assistance.
• Respond to inquiries regarding tenant locations, services, amenities, events, transportation, and local recommendations.
• Support VIP and special guest engagements with discretion and care.
• Adhere to Oakridge Park’s workplace presentation and uniform guidelines.
• Ensure desk areas are organized and guest‑ready at all times.
• Serve as a knowledgeable resource on Oakridge Park’s tenant mix, brand positioning, amenities, and cultural offerings.

Daily Operations

• Follow established SOPs for all Concierge services (Lost & Found, Gift Cards, Gift Wrap, VIP Suite bookings, etc.).
• Complete shift handovers, daily logs, and required reporting accurately and on time.
• Support daily banking and reconciliation procedures, where applicable.
• Assist in maintaining inventory of gift wrap, packaging materials, and guest amenities.
• Use radios, booking systems, and other technology tools efficiently and professionally.
• Contribute to a smooth, coordinated, and seamless experience across Concierge desks and service touchpoints.

Team Collaboration

• Work collaboratively with fellow team members and internal departments to ensure seamless service.
• Participate actively in pre‑shift huddles, service training modules, and continuous learning.
• Share knowledge to support team success and a high‑performance, positive workplace culture.
• Escalate service concerns, guest issues, or unusual situations to the Supervisor or Manager promptly and professionally.

Qualifications

• 1–2 years of experience in hospitality, retail, customer service or guest service environments.
• Knowledge of professional service standards and guest engagement practices.
• Comfortable with using POS, radios, computers, booking platforms, or CRM systems (training provided).
• Deliver high‑quality customer service in guest‑facing environments.
• Excellent communication and multitasking skills.
• Apply problem‑solving and adaptability to anticipate and address guest needs.
• Collaborate effectively within a team to achieve shared goals.
• Multilingual capabilities (particularly Mandarin) are considered an asset.

Working Conditions

Must be available for varying shifts, including weekends, evenings, and holidays. Will work across Concierge desks, guest services and all Mall areas, and VIP Suite environments. Uniform will be provided and must be worn to standard.

Physical Requirements

Primarily on‑floor role; extended periods of standing and walking required. Ability to lift/move up to 25 lbs, occasional stair or site navigation.

Compensation

The expected hourly range for this role is $22 – $24.

We value diverse experiences and perspectives.