Luxury Client Advisor: Hand-Crafted Client Experience

Ferragamo Canada Inc; Toronto; On-site; CAD 42,000 - 64,000; Full time

Job summary

Ferragamo Canada Inc. in Toronto Yorkdale Mall is hiring a Full Time Client Advisor dedicated to delivering a high-touch luxury service.

You will create emotionally enriched relationships, nurture client loyalty through personal connections, and leverage CRM initiatives to drive sales and build lasting impressions. The role emphasizes crafting a hand-crafted client experience, expert product knowledge, and the ability to engage customers across in-store, phone, and email interactions while

Qualifications

• Caring, authentic client advisor focused on the client experience.
• Strong storytelling and communication to engage luxury clients.
• Ability to build long-term client relationships and use CRM data.
• Excellent teamwork and adaptability on the selling floor.

Responsibilities

• Demonstrate leadership on the selling floor to meet sales goals.
• Promote a positive team environment through collaboration.
• Maintain stock in designated selling floor areas and stockroom.
• Transform client experiences into magical moments with a hand-crafted approach.
• Capture customer data in CRM and nurture relationships.
• Cross-sell to increase UPT and drive performance.

Skills

Customer service

Communication

Storytelling

Empathy

Teamwork

Inventory tracking

CRM usage

Tools

CRM software

Job description

Ferragamo Canada Inc. in Toronto Yorkdale Mall is hiring a Full Time Client Advisor dedicated to delivering a high-touch luxury service.

You will create emotionally enriched relationships, nurture client loyalty through personal connections, and leverage CRM initiatives to drive sales and build lasting impressions. The role emphasizes crafting a hand-crafted client experience, expert product knowledge, and the ability to engage customers across in-store, phone, and email interactions while