Luxury Boutique Guest Experience Server

Join; Vancouver; On-site; CAD 28,000 - 34,000; Full time

Job summary

Hermès Vancouver is seeking a Server to act as an ambassador of the boutique by elevating the guest experience through impeccable service. Your primary focus is seamlessly managing premium refreshments and light snacks with grace.

You will greet guests with elegance, prepare and present high-end coffee, tea, beverages, and snacks, keep the floor and kitchenette tidy, and maintain an attentive, discreet presence that reflects the brand's refined atmosphere.

Qualifications

• Must have a valid Smart Serve Ontario Certification.
• 2+ years of experience in high-end hospitality, luxury lounges, fine dining, or premium concierge services.
• Exceptional personal presentation, a warm yet professional posture, and a natural ability to move and work gracefully.
• Strong organizational skills with a sharp eye for detail, cleanliness, and visual presentation.
• Flexibility to work retail hours, including weekends, according to the needs of the boutique.

Responsibilities

• Seamlessly prepare and present high-end coffee, tea, beverages, and light snacks to guests with the highest level of grace and etiquette.
• Maintain a consistently respectful, discreet, and attentive presence, ensuring all client interactions reflect the elevated service standards and refined atmosphere of the boutique.
• Keep the store floor, kitchenette, and seating spaces clean, organized, and restocked throughout the day.
• Manage inventory levels for beverages, snacks, fine chinaware, and linens, ensuring everything is pristine and readily available.
• Anticipate guest needs quietly and efficiently, maintaining an elegant and calm presence in the store.

Skills

Hospitality experience

Professional presentation

Attention to detail

Retail hours flexibility

Guest service

Education

Food Handler Certification

2+ years hospitality experience (experience)

Job description

Hermès Vancouver is seeking a Server to act as an ambassador of the boutique by elevating the guest experience through impeccable service. Your primary focus is seamlessly managing premium refreshments and light snacks with grace.

You will greet guests with elegance, prepare and present high-end coffee, tea, beverages, and snacks, keep the floor and kitchenette tidy, and maintain an attentive, discreet presence that reflects the brand's refined atmosphere.