Luxury Beauty Advisor – In-Store Sales & Service

Charlotte Tilbury Beauty Inc.; Toronto; On-site; CAD 32,000 - 48,000; Full time

Job summary

Charlotte Tilbury Beauty Inc. is seeking a Beauty Advisor to act as a brand ambassador in-store, reflecting the brand values and delivering superior service while maximizing sales potential.

You will drive financial results, maintain counter readiness, and lead a team to achieve Charlotte Tilbury standards in artistry and service, building strong relationships with store staff and customers.

Responsibilities

• Drive financial results in store to meet and exceed plan.
• Communicate and manage agreed goals.
• Be the specialist among the retail artistry brands, demonstrating entrepreneurial spirit within company guidelines.
• Manage customer queries with sound judgement and achieving positive outcomes.
• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to achieve Charlotte Tilbury standards in service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience.
• Proactively anticipates staffing needs, including sourcing and selecting talent for freelance and permanent staff.
• Determine individual and team sales targets to meet and exceed plan.
• Analyze business performance and proactively plan strategy within day-to-day business and events.
• Consistently promote the Tilbury Touch to the team and customers.
• Lead by example to promote the Tilbury Touch and exceptional customer service.
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity through team meetings and collaboration.
• Ensure that the counter is ‘customer ready’ from open to close of business.
• Maintain the required inventory levels and accurate stock files.
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team.
• Maintain technology on counter.
• Raise operational issues for resolution in a timely manner.
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.
• Schedule team to optimize coverage according to customer flow.
• Maintain excellent counter hygiene standards.
• Maintain the store standards and policies at all times.

Job description

Charlotte Tilbury Beauty Inc. is seeking a Beauty Advisor to act as a brand ambassador in-store, reflecting the brand values and delivering superior service while maximizing sales potential.

You will drive financial results, maintain counter readiness, and lead a team to achieve Charlotte Tilbury standards in artistry and service, building strong relationships with store staff and customers.