Beauty Advisor-Charlotte Tilbury-Holt Renfrew Yorkdale- Part-time

Charlotte Tilbury Beauty Inc.; Toronto; On-site; CAD 32,000 - 48,000; Full time

Job summary

Charlotte Tilbury Beauty Inc. is seeking a Beauty Advisor to act as a brand ambassador in-store, reflecting the brand values and delivering superior service while maximizing sales potential.

You will drive financial results, maintain counter readiness, and lead a team to achieve Charlotte Tilbury standards in artistry and service, building strong relationships with store staff and customers.

Responsibilities

• Drive financial results in store to meet and exceed plan.
• Communicate and manage agreed goals.
• Be the specialist among the retail artistry brands, demonstrating entrepreneurial spirit within company guidelines.
• Manage customer queries with sound judgement and achieving positive outcomes.
• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to achieve Charlotte Tilbury standards in service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience.
• Proactively anticipates staffing needs, including sourcing and selecting talent for freelance and permanent staff.
• Determine individual and team sales targets to meet and exceed plan.
• Analyze business performance and proactively plan strategy within day-to-day business and events.
• Consistently promote the Tilbury Touch to the team and customers.
• Lead by example to promote the Tilbury Touch and exceptional customer service.
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity through team meetings and collaboration.
• Ensure that the counter is ‘customer ready’ from open to close of business.
• Maintain the required inventory levels and accurate stock files.
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team.
• Maintain technology on counter.
• Raise operational issues for resolution in a timely manner.
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.
• Schedule team to optimize coverage according to customer flow.
• Maintain excellent counter hygiene standards.
• Maintain the store standards and policies at all times.

Job description

Beauty Advisor JobDescription

OVERALLPURPOSE OF THE ROLE:An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achievingoptimalfinancial results by maximizing top line sales potential and ensuring superior service to our customers.

MAIN DUTIES AND RESPONSIBILITIES:

• Sales

• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)

• Communicate and manage agreed goals.

• Responsible for beingspecialistamongst the retail artistry brands,demonstratingentrepreneurial spirit within the parameters of the Company guidelines.

• Customer Service

• Manage customer queries,through the use ofsound judgement and achieving positive outcomes

• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry

• Take every opportunity to extend exceptional customer service beyond the in-store experience.

• Proactivelyanticipatestaffing needs, including sourcing and selecting talent to deliver businessobjectives, inclusive of a bench for freelance and permanent staff.

• Determineindividual and team sales targets to meet and exceed plan

• Analyze business performance and proactively plan strategy within day-to-day business and events.

• Consistently promote the Tilbury Touch to the team and customers.

• Lead by example always to promote the Tilbury Touch and exceptional customer service

• Create andmaintainan atmosphere of open and positive communication,professionalismand creativity always through team meetings and a collaborative management style

• Ensure that the counter is ‘customer ready’ from open to close of business

• Maintain the required inventory levels andaccuratestock files

• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team

• Maintain technology on counter

• Raise operational issues for resolutionin a timely manner

• Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team

• Schedule team tooptimizecoverage according to customer flow

• Maintain excellent counter hygiene standards

• Maintain the store standards and policies at all times