Lux Retail Store Director - Growth, Service, & Ops Leader

Brobston Group; Toronto; On-site; CAD 110,000 - 125,000; Full time

Job summary

Gucci in Ontario, Canada, seeks a Store Director to lead all activities to achieve store business objectives, uphold an outstanding service culture, and represent the brand with integrity. You will oversee operations, loss prevention, HR management, and visual merchandising while fostering strong client relationships.

The role requires a dynamic leader who can drive sales, manage budgets, coach a high-performing team, and execute CRM initiatives to enhance customer loyalty and market presence.

Qualifications

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
• Strong leadership and people management capabilities with a focus on development.
• Proficiency with standard MS Office tools and retail performance analysis.

Responsibilities

• Drive and maximise sales while ensuring operational integrity and profitability.
• Lead on customer engagement on the sales floor with top clients.
• Manage stock levels and coordinate product launches.
• Train associates on brand pillars and season strategy.
• Oversee scheduling, onboarding, and HR-related activities with HR partners.

Skills

Store leadership

Customer engagement

People management

Operations & loss prevention

Education

Bachelor's degree or related field

Tools

MS Office (Word/Excel/PowerPoint/Outlook)

Job description

Gucci in Ontario, Canada, seeks a Store Director to lead all activities to achieve store business objectives, uphold an outstanding service culture, and represent the brand with integrity. You will oversee operations, loss prevention, HR management, and visual merchandising while fostering strong client relationships.

The role requires a dynamic leader who can drive sales, manage budgets, coach a high-performing team, and execute CRM initiatives to enhance customer loyalty and market presence.