Licensing Officer

Anishinabek Employment & Training Services; Northwestern Ontario; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

City Manager's Office Thunder Bay is hiring for a Full Time Social Program Officer/Assistant to manage licensing and lottery processes. You will assess applications, ensure compliance with AGCO rules, and liaise with charitable organizations and provincial agencies.

Strong customer service and accurate record-keeping are essential, with attention to deadlines and audits. Responsibilities include payments, refunds, and maintaining licensing records, plus assisting with by-law updates and

Qualifications

• Diploma in Administration, Business, Legal or related discipline.
• Three years of progressively responsible experience in licensing or regulatory administration work.
• Equivalent combination of education and experience.
• Ability to interpret municipal by-laws and provincial legislation.
• Strong customer service and communication skills.

Responsibilities

• Receives, reviews, processes, and administers applications, renewals, amendments, and cancellations for licences in accordance with by-laws and laws.
• Determines eligibility for lottery licensing and reviews charitable status and use of gaming proceeds.
• Interprets licensing terms, provides guidance to applicants and internal stakeholders.
• Audits licensing files and reports for compliance and initiates follow-up actions.
• Provides professional customer service via counter, phone, email, and mail.
• Responds to inquiries and complaints related to licensing and lotteries; consults with partners.

Skills

Customer service skills

Communication skills

Time management

Data entry

Education

Diploma in Administration, Business, Legal or related discipline

Three years of licensing/regulatory administration experience

Equivalent education/experience combination

Job description

City Manager's Office Thunder Bay, Ontario P7E6H8

Employment Type

Full Time

Job Occupation Type

Social Program Officer/Assistant

Total Positions

1

Wage

$30.35-$37.61

Hours/Week

0

Days of Work

n/a

Closing Date / Apply By

9/24/2026

Start Date

9/24/2026

Duties

• Receives, reviews, processes, and administers applications, renewals, amendments, and cancellations for business licences, permits, and lottery licences in accordance with municipal by-laws, policies, and provincial legislation.
• Determines eligibility for lottery licensing, including review of charitable organization status and eligible use of gaming proceeds, in compliance with AGCO rules and directives.
• Interprets and applies licensing by-laws, lottery terms and conditions, and relevant provincial legislation, providing guidance to applicants and internal stakeholders.
• Audits licensing and lottery files and reports for compliance with municipal and provincial requirements and initiates follow-up actions as required.
• Provides professional, courteous customer service to the public, community organizations, and businesses via counter, telephone, electronic, and written correspondence.
• Responds to inquiries, complaints, and requests for information related to licensing, permits, and lottery activities; checks compliance and recommends or implements appropriate action.
• Acts as a liaison with charitable organizations, provincial agencies, enforcement partners, and internal City departments.
• Accepts and processes payments, issues refunds, balances receipts, prepares deposits, and maintains accurate financial records related to licensing activities.
• Maintains complete and accurate licensing records using electronic records management systems and manual filing systems.
• Prepares standard correspondence, notices, reports, and documentation related to licensing activities.
• Responds to information requests, including FOI/MFIPPA-related searches, in accordance with corporate procedures.
• Submits required reports to the Alcohol and Gaming Commission of Ontario and prepares internal statistical and compliance reports.
• Assists with the preparation and updating of lottery and licensing by-laws, policies, forms, and procedures.
• Maintains inventory of licences, application forms, and regulatory
• Acts as a commissioner for taking affidavits.
• Participates in the administrative process and election tabulation procedures of Municipal and District school board elections.
• Performs clerical and administrative functions including correspondence preparation, data entry, scanning, filing, reporting, and electronic content updates.
• Provides back up relief to Clerk’s Office by performing the duties of Deputy Division Registrar including issuing burial permits, collecting fees for licenses, bus passes and other general sales, and responding to phone and counter inquiries.
• Performs such other related duties as may be assigned.

Qualifications

• Diploma in Administration, Business, Legal or related discipline; and
• Three (3) years of progressively responsible experience in licensing or regulatory administration work.
• An equivalent combination of education and experience.
• Demonstrated ability to interpret and apply municipal by-laws, provincial legislation, and regulatory requirements.
• Must have strong customer service and communication skills and be courteous and tactful in dealing with the public..
• Must possess basic skill in wording processing and intermediate level proficiency in keyboarding,, spreadsheets, records-management systems, and data entry.
• Ability to communicate effectively and concisely, both orally and in writing
• Ability to manage time, prioritize competing tasks, and accomplish goals within a fixed timeframe
• Must be competent within the meaning of the Occupational Health & Safety Act

CONDITIONS OF EMPLOYMENT:

• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
• May be required to travel to various work locations and provide own transportation