Lot Associate: Customer Service & Safe Loading

The Home Depot; Toronto; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot Canada is seeking a Lot Associate to load orders into customer vehicles and keep the parking lot safe and welcoming for customers. You’ll be the first and last associate to interact with customers, supporting a positive shopping experience.

Use the GET model (Greet, Engage, Thank) to ensure customer satisfaction, manage carts, and assess loading needs while adhering to safety procedures in all weather conditions and busy environments.

Qualifications

• Highschool Diploma or Equivalent.
• 1–2 years retail experience.

Responsibilities

• Loads orders into customer vehicles and ensures parking lot safety and welcoming environment.
• Maintains a sufficient quantity of carts near store entrance.
• Ask open-ended questions about customers’ projects to determine needs and expertise.
• Approach customers to determine if they need help loading products into vehicles or carts.
• Plan the best method of loading and securing merchandise in customers’ vehicles per Safe Loading Training.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Highschool Diploma or Equivalent

Job description

The Home Depot Canada is seeking a Lot Associate to load orders into customer vehicles and keep the parking lot safe and welcoming for customers. You’ll be the first and last associate to interact with customers, supporting a positive shopping experience.

Use the GET model (Greet, Engage, Thank) to ensure customer satisfaction, manage carts, and assess loading needs while adhering to safety procedures in all weather conditions and busy environments.