Loss Prevention Investigator

Holt Renfrew; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated Loss Prevention Agents to safeguard assets and ensure a secure shopping environment. In this dynamic role, you will be responsible for protecting the store, conducting audits, and responding to emergencies. The ideal candidate will have experience in Loss Prevention and a strong commitment to customer service. This opportunity offers a competitive compensation package, including health benefits and continuous learning. Join a forward-thinking company that values diversity and inclusion, and make a meaningful impact in a luxury retail setting.

Benefits

Employee Discount

Pension Plan

Health & Dental Benefits

Tuition Assistance

Continuous Learning and Development

Qualifications

• 1+ years in Loss Prevention or Safety & Security roles in retail.
• Must maintain valid security and first aid certifications.

Responsibilities

• Open and close the store, perform audits, and monitor CCTV.
• Conduct investigations and apprehend shoplifters as necessary.

Skills

Loss Prevention

Safety & Security

Problem Solving

De-escalation Skills

Customer Service

Education

Valid Provincial Security License

Standard First Aid, CPR, and AED Certificate

Tools

CCTV Systems

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Loss Prevention Agents

Our Loss Prevention Agents protect and maintain the company assets while securing a safe environment for our clients and associates, this includes (but is not limited to) the following responsibilities:

• Open and close the store as scheduled following all Holt Renfrew procedures
• Perform assigned operational and inventory control audits along with follow up to ensure compliance
• Support Operation(s) and Sales team(s) with inventory counts, shortage programs and unsaleable articles
• Perform routine floor walks and inspections to maintain business continuity and integrity
• Maintain a high level of confidentiality
• Observe and dispatch by monitoring CCTV systems
• Conduct internal and external investigations as required
• Apprehend shoplifters while maintaining all elements of proof and precise investigation notes and documentation
• Testify at criminal proceedings as appropriate
• Comply with all Health & Safety policies and requirements
• Respond to any/all emergencies providing first aid and/or security procedures as necessary following up with detailed reporting
• Act as an advocate for Health and Safety in the store by attending monthly meetings, sharing with store team(s) and new hires.
• Perform other duties as assigned

The ideal candidate:

• Has at least 1 year minimum of experience working in a high paced Loss Prevention and/or Safety & Security role along with working knowledge of a retail environment
• Must produce upon hire, hold, and maintain in good standing; a valid provincial security license
• Must produce upon hire, hold, and maintain in good standing; a valid standard first aid, CPR, and AED certificate(s)
• Understands that providing a great customer experience and being approachable are key attributes as a luxury retail partner
• Previous investigative and interview training an asset
• Problem solving and de-escalation skills an asset
• Maintains clear field notes and daily communication logs
• Maintains thorough, clear, and precise investigation reports

The measure of success:

• Contribution to controlling losses due to internal/external theft, fraud or accident
• Individual objectives linked to the achievement of department goals
• Reach short and long-term career goals through Independent development

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.