Loss Prevention Investigator

Holt, Renfrew & Co.; Mississauga; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading luxury retailer seeks a Loss Prevention Investigator at their Mississauga location. You will ensure the safety and security of both customers and associates while performing audits and investigating issues. Ideal candidates possess a valid security license, first aid certification, and prior retail experience, demonstrating strong problem-solving and communication skills.

Benefits

Employee discount

Health & dental benefits

Tuition assistance

Continuous learning and development

Qualifications

• Minimum 1 year in Loss Prevention/Safety & Security role.
• Ability to maintain detailed investigation reports.
• Experience in a retail environment is beneficial.

Responsibilities

• Open and close the store as per procedures.
• Conduct inventory control audits and follow up for compliance.
• Apprehend shoplifters and maintain detailed investigation notes.

Skills

Attention to detail

Problem solving

Communication

Education

Valid provincial security license

Standard first aid, CPR, and AED certificate

Job description

Loss Prevention Investigator page is loaded

Loss Prevention Investigator

Apply locations 100 City Centre Drive, Mississauga, ON time type Part time posted on Posted 2 Days Ago job requisition id R2000557216

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Loss Prevention Agents

Our Loss Prevention Agents protect and maintain the company assets while securing a safe environment for our clients and associates, this includes (but is not limited to) the following responsibilities:

• Open and close the store as scheduled following all Holt Renfrew procedures
• Perform assigned operational and inventory control audits along with follow up to ensure compliance
• Support Operation(s) and Sales team(s) with inventory counts, shortage programs and unsaleable articles
• Perform routine floor walks and inspections to maintain business continuity and integrity
• Maintain a high level of confidentiality
• Observe and dispatch by monitoring CCTV systems
• Conduct internal and external investigations as required
• Apprehend shoplifters while maintaining all elements of proof and precise investigation notes and documentation
• Testify at criminal proceedings as appropriate
• Comply with all Health & Safety policies and requirements
• Respond to any/all emergencies providing first aid and/or security procedures as necessary following up with detailed reporting
• Act as an advocate for Health and Safety in the store by attending monthly meetings, sharing with store team(s) and new hires.
• Perform other duties as assigned

The ideal candidate:

• Has at least 1 year minimum of experience working in a high paced Loss Prevention and/or Safety & Security role along with working knowledge of a retail environment
• Must produce upon hire, hold, and maintain in good standing; a valid provincial security license
• Must produce upon hire, hold, and maintain in good standing; a valid standard first aid, CPR, and AED certificate(s)
• Understands that providing a great customer experience and being approachable are key attributes as a luxury retail partner
• Previous investigative and interview training an asset
• Problem solving and de-escalation skills an asset
• Maintains clear field notes and daily communication logs
• Maintains thorough, clear, and precise investigation reports

The measure of success:

• Contribution to controlling losses due to internal/external theft, fraud or accident
• Individual objectives linked to the achievement of department goals
• Reach short and long-term career goals through Independent development

Agents de prévention des pertes

Nos agents de prévention des pertes protègent et maintiennent les actifs de l'entreprise tout en assurant un environnement sûr pour nos clients et nos employés, ce qui inclut (sans s'y limiter) les responsabilités suivantes :

• Ouvrir et fermer le magasin comme planifié, conformément à toutes les procédures de Holt Renfrew
• Effectue audits opérationnels et de contrôle des stocks assignés avec le suivi pour assurer la conformité
• Soutenir l'exploitation et les équipes des ventes pour l'inventaire, les programmes d'articles manquants et les articles non vendables
• Effectuer des promenades et des inspections de routine des rayons de vente afin de maintenir la continuité et l'intégrité de l'activité
• Maintenir un haut niveau de confidentialité
• Observer et répartir en surveillant les systèmes de vidéosurveillance
• Mener des enquêtes internes et externes au besoin
• Appréhender les voleurs à l'étalage tout en conservant tous les éléments de preuve et les notes et documents d'enquête précis
• Témoigner lors d'une procédure pénale, le cas échéant
• Se conformer à toutes les politiques et exigences en matière de santé et de sécurité
• Répondre à toutes les urgences en fournissant des premiers soins et/ou des procédures de sécurité, le cas échéant, en faisant le suivi avec des rapports détaillés
• Agir à titre de défenseur de la santé et de la sécurité dans le magasin en participant à des réunions mensuelles, en communiquant avec les équipes du magasin et les nouveaux employés.
• Effectuer les autres tâches assignées

Le(la) candidat(e) idéal(e):

• Possède au moins 1 an d'expérience dans un poste de prévention des pertes et/ou de santé et sécurité à un rythme soutenu, ainsi que des connaissances pratiques d'un environnement de vente au détail
• Doit détenir, au moment de l'embauche, un permis de sécurité provincial valide en règle et le conserver
• Doit détenir, au moment de l'embauche, un certificat de premiers soins, de RCP et de DAE standard valide et le conserver
• Comprend que fournir une expérience client exceptionnelle et être accessible sont des attributs clés en tant que partenaire de vente au détail de luxe
• Formation antérieure aux enquêtes et aux entrevues, un atout
• Compétences de résolution de problèmes et d'apaisement, un atout
• Conserve des notes de terrain claires et des registres de communication quotidiens
• Maintient des rapports d'enquête complets, clairs et précis

L’évaluation du succès:

• Contribution au contrôle des pertes dues à un vol interne/externe, à une fraude ou à un accident
• Objectifs individuels liés à la réalisation des objectifs du service
• Atteindre les objectifs de carrière à court et à long terme grâce au perfectionnement indépendant

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

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We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers.

We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet.

We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so.

We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE.

What Makes Us Unique

No other brand has this combination of traits, and they give us our strong point of view and set us apart.

Magenta

Own and elevate Magenta so that it is synonymous with the brand.

Canadian

Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage.

Sustainability

Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet.

Personal Service

Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts.

How We Do It

Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities.

Warmth

Be open, welcoming, and respectful to others.

Unity

We are one team, one community, sharing one planet.

Passion

Passion is what drives us to be curious and think creatively.

We constantly encourage ourselves to be better.