Assistant Manager, Claims Investigator

Manulife; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services group is seeking a Claims Investigator to verify information and manage claims processes. The role involves liaising with various stakeholders, preparing documentation, and ensuring customer satisfaction. Candidates should possess a relevant bachelor's degree and strong communication skills, with opportunities for professional growth and development.

Benefits

Competitive salary and benefits

Opportunities for growth and learning

Flexible work policies

Professional development opportunities

Qualifications

• Excellent verbal and written communication skills.
• Strong negotiation skills for liaising with solicitors.
• Thorough knowledge of insurance law.

Responsibilities

• Check document requirements and prepare letters.
• Contact organizations to verify information for claims.
• Conduct field checks with clients' families or neighbors.

Skills

Communication

Negotiation

Organizational skills

Time management

Education

Bachelor's degree in Business, Management, Economics, Law, Medicine, or Police

Job description

This role reports to the Head of Investigation, Claim, and involves implementing field checks with clients' families or neighbors to verify information, checking document requirements, preparing pending, payment, or declined letters, and following up on the progress of implementation.

Responsibilities

1. Check document requirements, prepare pending, payment, or declined letters, and follow up on the implementation progress.
2. Contact doctors, hospitals, or other organizations to verify information for claim decisions.
3. Conduct field checks with clients' families or neighbors to verify information.
4. Update investigated information in the system and claim files.
5. Settle minor claims within authority limits.

Impact Creation

• Handle additional tasks assigned by the Head of Investigation, Claim.
• Report to the Head of Investigation, Claim.

Motivations

• Obsessed with customer satisfaction, actively listening, engaging, and acting for their benefit.
• Thinking big, curious, and agile to discover new ways to enable business outcomes.
• Enjoy working in teams and accomplishing tasks collaboratively.
• Take ownership, focus on what matters, and build solutions.
• Work with integrity, do what is right, and speak up.
• Promote diversity and inclusion, fostering a respectful work environment.

Qualifications

• Bachelor's degree in Business, Management, Economics, Law, Medicine, or Police.
• Excellent verbal and written communication skills for effective liaising with professionals, witnesses, and claimants.
• Strong negotiation skills for liaising with solicitors and negotiating payments.
• Thorough knowledge of insurance law.
• Good organizational and time management skills to work effectively under pressure and meet deadlines.
• Willingness to travel for investigations in various provinces.

What We Offer

• Competitive salary and benefits.
• Opportunities for growth and learning.
• Focus on career development.
• Flexible work policies and work-life balance.
• Professional development and leadership opportunities.

Our Commitment

• Values-driven culture.
• Opportunities for learning and growth at every stage.
• Continuous innovation.
• Dedication to Diversity, Equity, and Inclusion.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group with operations in Asia, Canada, Europe, and the US, providing insurance, financial advice, and wealth management solutions, serving over 34 million customers worldwide.

Equal Opportunity Employer

We embrace diversity and are committed to fair employment practices, ensuring equal access and accommodation for all applicants.