Logistics Supervisor

Fresh Prep ??; Montreal (administrative region); On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health benefits

Exclusive food perks

B-Corp involvement

Job summary

Fresh Prep is seeking a Logistics Supervisor to lead regional shipping operations from our Ville-Saint-Laurent HQ, delivering reliable service for our Canadian meal-kit program.

You will supervise drivers, optimize routes, and collaborate with Dispatch and Delivery Success teams to improve delivery performance and customer satisfaction across Montreal and beyond.

Qualifications

• 2–4 years of related shipping/delivery/warehouse experience.
• Minimum 1 year of supervisory experience managing a diverse team.
• Excellent command of spoken and written French, plus strong English communication.
• Valid Class 5 driver's license.
• Able to lift 15–30 lb and stand/walk portions of the day.

Responsibilities

• Manage the shipping processes for your region, ensuring proper vendor notifications, neat packing, correct labeling, and drivers are equipped for routes.
• Create and foster relationships with drivers and the Dispatch and Delivery Success teams.
• Supervise a small team of employee drivers and liaise with owner-operator drivers; onboard new candidates with manager support.
• Create and publish the driver schedule each week.
• Monitor delivery efficiency and facilitate communication between drivers and customers as needed.
• Perform performance reviews for team members under supervision.
• Monitor and report on delivery KPIs.
• Provide dispatch support, relay work orders, and help drivers resolve issues on the road.

Skills

Bilingual French/English

Leadership

Time management

Communication

Problem solving

Tools

Class 5 driver's license

Job description

Join Fresh Prep - a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Who You Are

• Reliable and Dependable:You like to see a job well done and will ensure that things are done the "right" way.
• Self Starter:You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.
• Multi-Tasking Hero:You can work in a sometimes hectic workspace without getting flustered or losing your helpful personality.
• Collaborative Team Player:You are motivated by collaborative team task achievement and driving a results-oriented culture.

What You Will Be Doing

• Manage the shipping processes for your region, ensuring that vendors are adequately notified of shipping needs, that shipments are packed neatly and completely and labeled properly, and that drivers load correctly and are equipped with everything they need to complete delivery routes successfully.
• Create and foster relationships not only with our drivers, but also with the Dispatch and Delivery Success teams.
• Directly supervise a small team of employee drivers and will liaise with and performance manage a larger team of owner-operator contractor drivers. You will screen and onboard new driver candidates as needed with the support of your manager.
• Create and publish the driver schedule each week.
• Continuously monitor delivery efficiency and facilitate communication between drivers and customers where needed.
• Perform Performance Reviews for the team members under your supervision.
• Monitoring and reporting on delivery KPIs.
• Provide dispatch support when needed. This will include relaying work orders, messages, and information from Customer Service to drivers, occasionally calling customers, and helping drivers resolve issues on the road.

What We Are Looking For

• The Logistics Supervisor is a self-starter who takes ownership over their work environment. They are always looking for opportunities to improve the way we do things - whether through reporting, interpersonal leadership, or developing new processes. They remain calm under pressure and work through challenges with a positive and solutions-focused attitude. They are able to communicate clearly and professionally with a wide variety of people, and are able to manage interpersonal conflict in a respectful and service-oriented manner.
• 2 - 4 years of related work experience in a shipping, delivery, or warehouse environment.
• Minimum 1 years of experience in a supervisory role; experience leading team members from a variety of backgrounds is an asset.
• Excellent command of spoken and written French, with strong English communication skills required to support employees and colleagues across Fresh Prep offices in Canada.
• A valid Class 5 driver's license.
• Able to lift 15 - 30lb in the course of work, stand and walk for portions of the day, and push and pull wheeled racks.
• Strong organizational skills and exceptional time management skills.
• Ability to remain calm and effective under pressure.
• Ability to adapt and formulate new plans as contingencies arise.
• Self-motivated, with leadership skills and a high energy outlook.
• Able to perform basic calculations and mathematical figures; some spreadsheet experience is an asset.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Able to work a consistent Saturday to Wednesday schedule with occasional overtime as needed.

What You Can Expect

• Salary of $65,000 - $75,000 annually, based on experience.
• Work onsite from our HQ in Ville-Saint-Laurent.
• An energetic, inclusive workplace where your voice matters and your contributions drive real impact.
• Comprehensive health benefits package including medical, dental, vision, and life insurance after 90 days.
• Exclusive food perks that let you experience our amazing products.
• The opportunity to be part of a certified B-Corporation making a tangible difference in sustainable food systems.
• Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!