Logistics Specialist, Ground

Omnitrans; Toronto; Hybrid; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work environment

24/7 telemedicine platform

Healthcare & dental insurance

Career growth in a reputable company

Job summary

Omnitrans, a Fastfrate Group company, is seeking a Logistics Specialist to join our Ground Logistics division in Montreal or Toronto. You will coordinate ground shipments, negotiate rates, and build relationships with shippers, consignees, and carriers to ensure timely service.

The ideal candidate brings 3-5 years in ground logistics, knowledge of drayage and warehousing, and strong bilingual communication (French & English). Hybrid work and a comprehensive benefits package are offered.

Qualifications

• Completion of CEGEP or equivalent.
• 3-5 years of Ground Logistics experience.
• Strong knowledge of airport pickups, ocean/rail drayage, warehousing, and pick & pack.
• Deep knowledge of the transport carrier marketplace, naming, lanes, and pricing.
• Ability to multi-task with high shipment volume.
• Excellent North American geography knowledge (CA/US/Mex).
• Experience in a load brokerage environment is required.
• Experience with trade shows is a plus.
• Strong client service and problem-solving skills.
• Detail oriented and highly organized with urgency.
• Bilingual English and French communication skills.

Responsibilities

• Apply top-rated customer service skills to achieve satisfaction.
• Receive orders and confirm shipment details; schedule pickups and deliveries.
• Ensure timely container returns.
• Contact carriers to obtain availability; negotiate rates and book freight.
• Participate in quoting and follow up with clients.
• Obtain documentation for export and coordinate with brokerage teams.
• Consolidate shipments to maximize revenue and service.
• Trace shipment progress and update clients and systems.
• Verify all bills and charges post-delivery for invoicing.
• Obtain POD and verify charges with suppliers.
• Enter/update information in load boards and systems.
• Escalate complaints or risks to supervisor promptly.
• Maintain profit margins and AP discrepancy boundaries.
• West Coast hours availability may be required.

Skills

Ground logistics experience (3-5 years

Multitasking

Airport pickups

Ocean drayage

Rail drayage

Warehousing

Pick & pack

Carrier marketplace knowledge

North America geography

Load brokerage

Trade shows experience

Client service

Problem solving

Attention to detail

Bilingual English/French

Education

CEGEP or equivalent

Tools

NA transit tools (Load Link or DAT)

Job description

If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place!

Omnitrans (A Fastfrate Group Company) is currently searching for a Logistics Specialist to join our Ground Logistics division in Montreal or Toronto.

We are looking for a dynamic, customer service focused, curious and flexible individual to join our growing team. This superstar will learn about our business and assist where required on two of our most robust teams. You will get to know our clients, vendors and work across multiple transportation modes from LTL/FTL/ Drayage and more! Knowledge of container drayage & CFS warehousing will be a major asset to joining our team. Ready to learn, grow and achieve daily success?

Summary Of Position

Coordinate activities related to ground logistics traffic, ensuring timely and efficient delivery of service from shipper to destination.

Negotiate standard orders for LTL and FTL clients or adhere to contract rates as needed. Build relationships with internal and external stakeholders (other divisions, customers, carriers)

Negotiate standard orders for LCL and FCL clients or adhere to contract rates as needed.

Coordinate the final mile ocean and air shipments in North America. Ensure timely and efficient delivery of service from ocean/rail/CFS/airport to destination.

Coordinate warehousing services and projects based on client’s needs (destuffing, palletizing, etc.)

Build relationships with internal and external stakeholders (other divisions, customers, carriers)

Responsibilities

• Apply your top-rated customer service skills to achieve customer satisfaction!
• Receive orders; contact shippers, consignees and clients to confirm shipment details; confirm timing, schedule pickups and/or delivery appointments.
• Ensure empty return of containers in allotted time.
• Contact carriers to obtain availability; negotiate rates and book freight using various resources such as internal lists, Load Link and DAT.
• Participate/assist in the quoting process and follow up with clients on quotes.
• Obtain documentation to export and import brokerage teams to ensure documentation is received and processed in a timely manner.
• Consolidate shipments, when possible, to maximize revenues and ensure service.
• Trace progress of shipments , and update clients and system accordingly.
• Once delivered, verify all bills and charges to process client invoices.
• Obtain POD; you may have to contact suppliers to verify the accuracy of charges.
• Enter/update information in the computer system to keep all load boards current and relevant
• Escalate any complaints, service failures, claims, potential risks to Omnitrans or clients to the supervisor in a timely manner.
• Ensure profit margins are maintained within Departments expectations.
• Ensure AP discrepancies are maintained within set boundaries.
• Availability on West Coast hours may be required as needed.

What You Bring

• Completion of CEGEP or equivalent
• 3-5 years of Ground Logistics experience
• Strong and experienced understanding of Airport pickups, Ocean/Rail drayage, terminologies, warehousing and pick & pack, will be a strong asset for applicants!
• A deep and strong knowledge of the transport carrier marketplace, carrier names, common lanes, pricing etc.
• Ability to multi-task, in detail, with high volume shipment count
• Experience and knowledge in North American geography (CA/US/Mex).
• Experience in a load brokerage environment is required
• Experience with specialized services such as trade shows, refrigerated is an asset
• Strong client service and problem-solving skills; capable of thinking out of the box
• Detail oriented, highly organized, proactive with a strong sense of urgency.
• Good communication skills (French & English) both verbal and written.

What We Offer

• Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
• Have an impact on the growth of the company.
• A solid compensation.
• A hybrid work environment.
• 24/7 telemedicine platform and an extra healthcare account expense.
• Have access to a complete insurance program of dental & medical services.
• Grow your career in a reputable company.
• Work in a flexible company with an agile mindset.

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.