Logistics Routing & Scheduling Planner

Reflector Entertainment Ltd.; Surrey; On-site; CAD 60,000 - 75,000; Full time

Job summary

Reflector Entertainment Ltd. in Surrey, BC is seeking a Routing & Scheduling Planner to develop, optimize, and manage daily fuel delivery routes and schedules, balancing customer needs with driver availability and regulatory requirements.

You will collaborate with Drivers, Dispatch, Customer Service, Sales, and Operations to address delivery challenges, monitor performance, and ensure on-time service while controlling costs.

Qualifications

• Diploma or degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field preferred.
• Equivalent combination of education and operational experience will be considered.

Responsibilities

• Develop and maintain daily and weekly delivery schedules for fuel delivery operations.
• Optimize routes to maximize asset utilization, increase delivery efficiency, and minimize transportation costs.
• Balance customer service requirements with operational constraints such as driver hours, equipment availability, and geographic coverage.
• Monitor route performance and make real-time adjustments as required.
• Coordinate delivery schedules with drivers and dispatch teams.
• Assign work based on customer priorities, driver qualifications, equipment capabilities, and regulatory requirements.
• Manage urgent and same-day delivery requests while minimizing service disruptions.
• Ensure adequate coverage for peak demand periods, weather-related events, and operational contingencies.
• Collaborate with Customer Service, Sales, Operations, and Drivers to ensure customer delivery requirements are met.
• Communicate schedule changes and service impacts to internal stakeholders.
• Support onboarding of new customer locations by incorporating them into routing plans.
• Assist in managing service recovery actions when delays or disruptions occur.
• Monitor key performance indicators (KPIs), including On-time delivery performance, Route efficiency, Capacity utilization, Delivery volumes, Driver productivity, Customer service metrics
• Analyze trends and recommend process improvements.
• Prepare operational reports and provide scheduling insights to management.
• Ensure scheduling activities comply with transportation regulations, hours-of-service requirements, and company policies.
• Promote safe operating practices through effective route planning.
• Support emergency response planning and fuel supply continuity efforts when required.
• Maintain accurate routing and scheduling records.
• Identify opportunities to improve routing efficiency and reduce operating costs.
• Participate in operational improvement initiatives and technology implementations.
• Support enhancements to routing software, dispatch systems, and operational processes.

Skills

Route optimization

Scheduling

Dispatch coordination

KPIs analysis

Regulatory compliance

Safety awareness

Cross-functional collaboration

Education

Diploma or degree in Logistics, Supply Chain Management, Transportation, Business Administration, or related field

Equivalent combination of education and operational experience

Tools

Route optimization software

Transportation management software

Dispatch systems

Job description

What You Will Do:

The Routing & Scheduling Planner is responsible for developing, optimizing, and managing daily fuel delivery routes and schedules to ensure safe, efficient, and on-time service to customers. This role balances customer requirements, driver availability, equipment capacity, regulatory compliance, and operational costs to maximize productivity and service excellence.

The Routing & Scheduling Planner works closely with Drivers, Dispatch, Customer Service, Sales, and Operations teams to proactively address delivery challenges and maintain service commitments.

Route Planning & Optimization

• Develop and maintain daily and weekly delivery schedules for fuel delivery operations.
• Optimize routes to maximize asset utilization, increase delivery efficiency, and minimize transportation costs.
• Balance customer service requirements with operational constraints such as driver hours, equipment availability, and geographic coverage.
• Monitor route performance and make real-time adjustments as required.

Scheduling & Dispatch Support

• Coordinate delivery schedules with drivers and dispatch teams.
• Assign work based on customer priorities, driver qualifications, equipment capabilities, and regulatory requirements.
• Manage urgent and same-day delivery requests while minimizing service disruptions.
• Ensure adequate coverage for peak demand periods, weather-related events, and operational contingencies.

Operational Coordination

• Collaborate with Customer Service, Sales, Operations, and Drivers to ensure customer delivery requirements are met.
• Communicate schedule changes and service impacts to internal stakeholders.
• Support onboarding of new customer locations by incorporating them into routing plans.
• Assist in managing service recovery actions when delays or disruptions occur.

Performance Monitoring & Reporting

• Monitor key performance indicators (KPIs), including On-time delivery performance, Route efficiency, Capacity utilization, Delivery volumes, Driver productivity, Customer service metrics
• Analyze trends and recommend process improvements.
• Prepare operational reports and provide scheduling insights to management.

Compliance & Safety

• Ensure scheduling activities comply with transportation regulations, hours-of-service requirements, and company policies.
• Promote safe operating practices through effective route planning.
• Support emergency response planning and fuel supply continuity efforts when required.
• Maintain accurate routing and scheduling records.

Continuous Improvement

• Identify opportunities to improve routing efficiency and reduce operating costs.
• Participate in operational improvement initiatives and technology implementations.
• Support enhancements to routing software, dispatch systems, and operational processes.

Qualifications

Education

• Diploma or degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field preferred.
• Equivalent combination of education and operational experience will be considered.

Experience

• 2-5 years of experience in transportation planning, dispatching, logistics coordination, or route scheduling with the BC Lower Mainland
• Experience within fuel distribution, petroleum transportation, logistics, or fleet operations is considered an asset.
• Experience using route optimization, transportation management, or dispatch software.

Working Hours

• Monday to Friday 9AM to 5PM with the possibility of transitioning to a rotational schedule in the future.