Operations Administrator

ContainerWorld Forwarding Services Inc; Richmond; On-site; CAD 44,000 - 48,000; Full time

Job summary

Commercial Logistics Inc. is seeking an Operations Administrator to support our Lower Mainland transportation operation in Richmond. The role focuses on day-to-day administrative tasks, order updates, and customer communications to ensure smooth transportation operations.

You will work with Fleet Supervisors and the broader team to manage documentation, reports, and information flow. A strong eye for detail and ability to handle multiple tasks is essential in this fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of related experience preferred in administration, customer service, transportation, or logistics.
• Proficiency with Microsoft Office, including Excel and Word.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Process and maintain delivery and transportation documentation.
• Enter and update orders and operational information.
• Complete shipment and delivery confirmations.
• Communicate delivery updates, delays, and service issues.
• Respond to customer and internal operational inquiries.
• Prepare recurring operational and customer-specific reports.
• Coordinate information between Operations, Drivers, Customer Service, Warehouse, Finance, and other teams.

Skills

Excellent organizational skills

Strong communication skills

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Salary Range: $44,000.00 To $48,000.00 Annually

Operations Administrator – Commercial Logistics, Richmond

Commercial Logistics Inc. is looking for an Operations Administrator to support our Lower Mainland operation.

Commercial Logistics and ContainerWorld are both part of Mullen Group, publicly traded on the TSX.

This is a great fit for someone who is organized, dependable, comfortable working with different computer systems, and enjoys being the person who helps keep the details of a busy operation on track.

About the Role

The Operations Administrator provides day-to-day administrative and customer service support for our Lower Mainland transportation operation.

Your work will involve a combination of operational administration, customer communication, order and system updates, reporting, and delivery documentation. You’ll manage many of your regular responsibilities independently while working with the Fleet Supervisor and Fleet Manager and the broader team.

This isn’t a traditional desk job where every day looks exactly the same. Transportation is a fast-moving environment, and priorities can change throughout the day as deliveries are completed, customers need information, or operational issues arise.

Your day will typically involve:

• Processing and maintaining delivery and transportation documentation
• Entering and updating orders and operational information
• Completing shipment and delivery confirmations
• Communicating delivery updates, delays, and service issues
• Responding to customer and internal operational inquiries
• Preparing recurring reports and customer-specific information
• Reviewing information for accuracy and following up on missing or incomplete details
• Coordinating information between Operations, Drivers, Customer Service, Warehouse, Finance, and other teams

What You Can Expect

• A weekday-focused operational environment
• Competitive compensation and benefits
• A role with a mix of independent work and regular interaction with customers and coworkers
• Exposure to transportation, logistics, and operational systems
• A structured environment where accuracy and follow-through matter
• A team-oriented workplace where your work directly supports the daily operation

Key Responsibilities

Operational Administration

• Process and maintain documentation required for daily transportation and delivery activities
• Complete order entry, shipment confirmations, delivery confirmations, and related system activities
• Prepare recurring operational and customer-specific reports
• Maintain information used to monitor delivery performance and customer service

Customer & Operational Support

• Respond to customers regarding delivery status, service issues, and operational inquiries
• Communicate delivery delays, service exceptions, and special requirementsCoordinate information between customers and internal operational teams
• Investigate routine delivery and administrative issues and assist with follow-up and resolution
• Assist with operational projects and process improvements
• Provide backup support for related administrative activities as required

Who This Role Is For

You’ll likely be successful in this role if you:

• Are highly organized and comfortable managing several priorities at once
• Pay close attention to detail and take pride in accurate work
• Are comfortable working independently once you’ve learned a process
• Communicate clearly and professionally with both customers and coworkers
• Enjoy solving routine problems and following issues through to completion
• Can adapt when priorities change during the day
• Are comfortable learning and working within multiple computer systems
• Prefer a role where your work has a direct connection to the daily operation

Requirements

• High school diploma or equivalent
• 1–2 years of related experience
• Previous experience in administration, customer service, transportation, or logistics is preferred
• Proficiency with Microsoft Office, including Excel and Word
• Strong written and verbal communication skills
• Strong attention to detail and organizational skills

Preferred, but not required:

• Experience with transportation management, order management, or similar business systems
• Previous experience in trucking, logistics, distribution, or another operational environment
• Experience working directly with customers in an administrative or service role

About Us

Commercial Logistics Inc. is an asset-based transportation company providing less-than-truckload (LTL) and truckload (FTL) services throughout British Columbia. Commercial Logistics is part of Mullen Group.