Logistics Performance Director - Remote

Blue-Grace Logistics LLC; Riverview; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Managed Logistics Account Manager to be the voice of the customer. This role focuses on understanding customer needs, managing accounts, and ensuring performance metrics are met. You will work closely with operations managers, utilizing technology to analyze data and drive improvements. With a strong emphasis on communication and problem-solving, you will oversee account-specific projects and escalate critical issues as needed. Join a dynamic team where your expertise will directly influence customer satisfaction and operational success.

Qualifications

• 7-10 years of experience in operational warehouse or freight purchasing roles.
• Experience with big box retail companies is a plus.

Responsibilities

• Manage daily communication between customers and internal teams.
• Identify logistics trends and mitigate risks for customer accounts.

Skills

Problem Solving

Data Analysis

Communication

Customer Relationship Management

Education

Bachelor's Degree in Supply Chain

Equivalent Experience

Tools

Transportation Management Systems (TMS)

Microsoft Suite

Job description

Job Summary

The role is responsible to be the voice of the Managed Logistics customer within BlueGrace. The primary focus is to understand why the customer is doing business with BG, where they see value in BG, and how the customer measures our performance. This role works collaboratively with the operations managers but owns the account within BlueGrace. This is a role of managing accounts and not managing people.

Duties and responsibilities:

• Daily/Weekly communication between the Customer and BG internal managed logistics representatives as it relates to the operations of the customer
• Utilize necessary technology to review data and ensure BG is meeting the customers’ expectations on performance and financial metrics
• Identify logistics trends and work with the customer and managed logistics team to mitigate any risks and act on opportunities for improvement
• Manage any immediate systemic issues such as systemic service failures, critical delays, billing issues, and any other systemic concerns affecting the stability and health of the customer account
• Communicate with each client weekly at a minimum to ensure we always have a true pulse of the accounts
• Oversee account-specific projects
• Drive the strategic direction of each account
• Calculating the ROI and impact for projects and communicating value provided.
• Work with the Operations Manager to perform root cause analysis for any repetitive issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution, meeting or exceeding the customer’s expectations.
• Escalation of client critical issues to upper management and follow up with solutions
• Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively
• Other duties may be assigned as needed

Qualifications:

• Bachelor's degree in supply chain field or equivalent combination of education and experience.
• 7-10 or more years of experience in operational warehouse, freight/transportation purchasing role.
• Experience working with big box retail company’s a plus
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
• Ability to problem solve and come up with creative solutions to meet customer needs
• Experience working in TMS systems required
• Experience working with Microsoft Suite required