Logistics Dispatcher & Route Planner

nationallogisticsservices; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

National Logistics Services (NLS) in Mississauga, Canada, seeks a Logistics Coordinator to manage transportation planning, order management, and fleet dispatch while ensuring exceptional customer service. You will dispatch drivers, create efficient routes, and adapt to scheduling changes to meet client demands.

You will collaborate with management and warehouse teams, communicate with customers about operational issues, and update shipment statuses in internal systems.

Qualifications

• Excellent verbal and written communication.
• Previous experience working as a logistics coordinator, dispatcher or transportation customer service role is a definite asset.
• Work successfully with both the management and the warehouse teams
• Creativity & vision with strong understanding of how to balance priorities
• Excellent communication, organizational & administration skills
• The ability to solve problems in a fast moving environment
• Identify and solve problems through your own initiative and by communicating with others
• Positive attitude with good people skills.
• Proficient with TMS, MS Office, including MS Word, MS Outlook and MS Excel
• Ability to work effectively without close supervision, collaboratively, independently & under tight timelines
• Have Fun!

Responsibilities

• Dispatch drivers in accordance with customer needs.
• Create cost effective trucking routes that meet customer demands.
• Ability to adjust to last minute changes in scheduling and communicate effectively with drivers and customers.
• Collaborate with management to modify daily routes to accommodate customer needs.
• Effectively communicate with customers concerning operational and logistical issues, changing processes and work updates.
• Accept load tenders, book delivery appointments and schedule pick up date and time.
• Update customer web portals with up-to-date load information.
• Call customers to advise shipment delays and/or information necessary to process orders, border crossings, and receipt of custom documents for clearance.
• Monitor and update shipment statuses on the company’s internal applications.
• Other duties as assigned.

Skills

Communication

Problem solving

Team collaboration

Initiative

Positive attitude

Time management

TMS

MS Word

MS Outlook

MS Excel

MS Office

Tools

TMS

MS Word

MS Outlook

MS Excel

MS Office

Job description

National Logistics Services (NLS) in Mississauga, Canada, seeks a Logistics Coordinator to manage transportation planning, order management, and fleet dispatch while ensuring exceptional customer service. You will dispatch drivers, create efficient routes, and adapt to scheduling changes to meet client demands.

You will collaborate with management and warehouse teams, communicate with customers about operational issues, and update shipment statuses in internal systems.