Logistics Customer Success Manager

Probus Logistics Inc.; Markham; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Company Events

Dental care

Extended Health Care

On-site parking

Job summary

Probus Logistics Inc. in Markham, Ontario, is seeking a Customer Success Specialist to cultivate long-term relationships with Warehouse and Transportation customers. You will engage, support, and renew accounts, partner with sales and operations, and drive value through proactive service and KPI monitoring.

Responsibilities include leading account strategy, maintaining CRM data, and communicating the Voice of the Customer to internal teams to ensure high customer engagement and retention.

Qualifications

• 5+ years in Customer Success or Account Management roles.
• Significant GMP experience and Transportation Logistics.

Responsibilities

• Manage full-cycle relationships with Warehouse and Transportation customers.
• Educate customers to realize the full potential of Probus Logistics offerings.
• Coordinate with cross-functional teams to support operations and inventory management.
• Lead account strategy to tailor product capabilities to customer needs.
• Maintain CRM to track milestones and metrics for each client.

Skills

Customer Success

Account Management

Communication

Cross-functional

CRM

Power BI

GMP Compliance

Problem Solving

Independent Worker

Tools

Power BI

M365

TWMS

CRM

Job description

Probus Logistics Inc. in Markham, Ontario, is seeking a Customer Success Specialist to cultivate long-term relationships with Warehouse and Transportation customers. You will engage, support, and renew accounts, partner with sales and operations, and drive value through proactive service and KPI monitoring.

Responsibilities include leading account strategy, maintaining CRM data, and communicating the Voice of the Customer to internal teams to ensure high customer engagement and retention.