Logistics Administrator

Sundays; Vancouver; Hybrid; CAD 43,000 - 48,000; Full time

Job summary

An innovative online-first furniture company is seeking a Logistics Administrator to join its dynamic team. In this role, you will be responsible for managing order processing, inventory tracking, and ensuring exceptional customer experiences. If you are detail-oriented, organized, and love solving problems, this is an exciting opportunity to contribute to a growing company with a vibrant culture. Enjoy a competitive salary, comprehensive benefits, and a hybrid work environment that promotes work-life balance. Join a passionate team in a modern, dog-friendly office with stunning views of downtown Vancouver and the North Shore mountains.

Benefits

Competitive salary plus bonus

Comprehensive benefits plan

Work-life balance in a hybrid environment

Dog-friendly office

Stocked kitchen with snacks

Ergonomic workstations

Free electric vehicle charging

Generous product discounts

In-office gym

Free weekly spin classes

Qualifications

• Excellent communication skills and detail-oriented mindset.
• Experience in logistics support and familiarity with ERP systems.

Responsibilities

• Manage order entry, inventory tracking, and delivery management.
• Provide exceptional customer support and handle inquiries professionally.

Skills

Communication Skills

Organizational Skills

Problem-Solving

Attention to Detail

Teamwork

Education

High School Diploma

College or University Degree in Business or Supply Chain

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

ERP System

Job description

Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us!

The mission of the Logistics Department is to ensure fast, reliable and cost-effective delivery of our products to our customers while ensuring exceptional customer experience from start to finish.

Reporting to the Logistics Manager, the Logistics Administrator is responsible for order entry, inventory tracking, order delivery management, and facilitating returns and exchanges for customers.

You are organized, detail-oriented, love solving problems and passionate about customers.

DUTIES & RESPONSIBILITIES:

1. Process and dispatch orders to align with order ETAs provided to customers.
2. Engage with logistics carriers for shipment quotes, monitor progress, and problem solve issues as they arise.
3. Review carrier invoices for accuracy.
4. Deliver exceptional customer support by handling inquiries with attentiveness and professionalism to ensure high levels of customer satisfaction.
5. Maintain organized physical and digital documentation for order fulfillment, distribution, pricing, and contractual obligations.
6. Execute and manage customer returns, including issuing return authorizations, arranging product returns, coordinating with appropriate teams for inspection, disposition, and updating inventory systems while reconciling returns with accounting records.
7. Provide prompt and accurate responses on delivery inquiries with customer care and retail teams and troubleshoot issues as they arise.

QUALIFICATIONS & REQUIREMENTS:

1. Excellent written and verbal communication skills in English.
2. Highly organized with the ability to prioritize tasks with great attention to detail.
3. Strong computer skills including Microsoft Excel, Outlook and Word.
4. Team player with an upbeat and helpful attitude.
5. Enjoys working in a fast-paced and dynamic environment.
6. High school diploma required; College or University degree in Business or Supply Chain is an asset.
7. Prior experience in a Logistics support role is an asset.
8. Previous experience working with an ERP system is an asset.

WHAT WE OFFER:

1. A competitive salary plus bonus.
2. Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
3. Work-life balance in a hybrid environment with the opportunity to work from anywhere for up to two weeks per year.
4. Modern, casual, dog-friendly, open office with views of downtown Vancouver and the North Shore mountains.
5. Stocked kitchen with snacks, fresh fruit, coffee and tea.
6. Ergonomic workstations with sit-stand desks.
7. Free electric vehicle charging at our head office.
8. Generous product discounts for yourself, friends and family.
9. In-office employee-only gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).

Salary Range for this role is $43,000 - $48,000 per year.

We appreciate hearing from all candidates; however, only those under consideration will be contacted. Sundays is proud to be an equal opportunity employer who is committed to inclusive hiring practices.