Assistant Lodge Manager, Revelstoke

Alterra Mountain Company

Revelstoke

On-site

CAD 65,000 - 95,000

Full time

12 days ago

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Benefits offered by this job

Health and dental benefits

Group Savings Plan eligibility

Paid personal/sick days

CMH Ski Pass Program

IKON Pass Benefits

Pro deal affiliations with Brand Partn

Job summary

CMH Heli-Skiing & Summer Adventures in Revelstoke, BC, seeks an Assistant Lodge Manager to support the Lodge Manager in delivering exceptional hospitality experiences. You will supervise staff, handle daily operations, and ensure guest satisfaction while adapting to a rotating schedule and diverse lodge functions.

You will lead with integrity, safety, and service excellence, with opportunities to develop leadership skills and possibly heli-hikes and heli-ski opportunities as available.

Qualifications

Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
Strong leadership and coaching abilities.
Excellent communication and guest-service mindset.

Responsibilities

Collaborate with CMH and Regent management to achieve program goals and handle administration.
Communicate with supervisors and staff across CMH to ensure smooth operations.
Provide direction and coaching to develop CMH staff alongside the Lodge Manager.
Act as main host for guests and ensure exceptional guest experiences.
Support injured guests and follow up on guest feedback with Denver/Regent teams.
Create and manage staff schedules and time-entry using timekeeping software.
Adhere to Occupational Health and Safety requirements and company policies.
Work with Area Management to ensure a safe, enjoyable workplace for all employees.
Prioritize tasks, manage multiple projects, and align with CMH leadership to goals.
Occasionally transport guests to key locations as needed.

Skills

Leadership

Public speaking

Teamwork

Guest service

Education

Post-secondary education in hospitality/travel/tourism

Tools

Microsoft Office Suite

Job description

Year Round

Why join CMH?

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

Safety as a cornerstone.
Share our passion - every day.
Always act with integrity.
We work as a team.
Aim for best.
Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

The opportunity to build lifelong friendships with staff and guests from around the world.
Working for a company that stands behind its mission, vision, and values.
An inclusive and rewarding company culture where employees are valued and supported.
Explore and work at a world-class mountain destination.
Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
Work with hospitality professionals that take pride in providing a high-end guest experience.
An opportunity to grow and learn in a work environment that promotes feedback and development.
Discounts with brand partners and on CMH merchandise.
Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Position Title: Assistant Lodge Manager, Revelstoke

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Lodge Manager

Location of Work: Town based in Revelstoke, BC

Job Status: Full-time, Seasonal

FLSA Status: Exempt

Reports: < 8 indirect reports

Number of Positions: 1

Date of Last Review: July 2026

Anticipated Start Date: October 2026

Posting Close Date

This posting will remain open until a suitable ca**ndidate is found. The earliest posting close date would be August 28, 2026.

Position Overview

The Assistant Lodge Manager provides direct support to the Lodge Manager in all duties related to the hospitality experience. The Assistant Lodge Manager will serve in the Lodge Manager role whenever the Lodge Manager is on scheduled time off. This position includes a variety of administrative tasks, daily problem solving, supervising a team of staff, and delivering exceptional guest experiences. The Assistant Lodge Manager will be great with people, build meaningful professional relationships and inspire their team to create life-changing mountain experiences.

The Assistant Lodge Manager will operate on a rotating schedule and will have the flexibility to take on multiple lodge functions based on daily operational needs.

Essential Duties and Responsibilities

Collaborate with CMH and Regent management teams to help achieve the overall goals of the program including all administrative tasks associated with the hospitality and heli-ski programs.
Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
Provide direction, feedback, and ongoing coaching to develop and lead CMH staff alongside the Lodge Manager.
Act as a main point of contact and host for guests.
Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
Maintain a comprehensive understanding of CMH's role pertaining to hospitality.
Create and manage the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
Support CMH policies as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
Work with the Area Management team to create a safe and enjoyable workplace for all employees.
Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
Work with the other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
Occasionally transporting guests to and from key locations.

All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and help as required during emergency response situations.

Minimum Qualifications

Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
Food Safe Certificate.
Occupational First Aid Level 1, or equivalent.
BC Serving-it-Right.
Minimum of 2 years of leadership experience in the hospitality industry.
Previous experience in entry-management.
Experience in Point of Sale, preferred.
Class 4 Driver's Licence.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

Confident with public speaking and the facilitation of training sessions and workshops.
Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
A willingness to learn and develop skills with on-the-job management training.
A passion for providing high-end hospitality and service experiences.
Strong working knowledge of Microsoft Office Suite, including Excel, Outlook, Word, & PowerPoint.

All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Working Conditions

Able to lift, carry, or otherwise move and position up to 20 pounds on a occasional basis.
Manual dexterity to operate a computer and other common office equipment on a regular basis.
This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
Employees are required to find their own way to and from the Regent Hotel where CMH Revelstoke is based.
Travel is required from time-to-time throughout the year for company meetings and workshops. In these cases, additional compensation will be provided.
CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fair and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary based on on skillset and experience, as well as potential opportunities to heli-hike and heli-ski, as available. Further details will be discussed in a personal interview.

Benefits and Perks