Local Account Manager

Over The Edge; Halifax; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in urban adventure experiences is seeking a Local Account Manager for their new Altitude Zone in Halifax. This role involves managing operations and driving B2B sales growth while ensuring customer satisfaction and achieving revenue targets. Ideal candidates will have a strong background in management and sales within the adventure or recreation sector.

Qualifications

• 2+ years of B2B sales experience with success in local market development.
• 1+ years of operational management experience.
• Management experience within Adventure/Sports Recreation facilities.

Responsibilities

• Manage operations of the urban rappel location.
• Drive B2B sales growth through direct business relationships.
• Recruit, train, and manage location staff.

Skills

Negotiation

Relationship Building

Customer Service

Team Management

Tools

CRM systems

Microsoft Office Suite

Job description

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Local Account Manager (Altitude Zone Sales & Operation Manager)

Over The Edge is the world's leader in urban rappelling. We transform urban landmarks into zones of courage, fun, community and change. The thrill of going over the edge of a landmark combines urban energy and adventure with professional expertise to deliver extraordinary rappelling experiences. Throughout North America, we operate locations where people from 9-100 years old can experience the exhilaration of going over the edge at our Altitude Zones. We are adrenaline with altitude.

We are currently opening an Altitude Zone location in your city and are looking for a Local Manager to assist with the launch of the Altitude Zone and assume leadership of the operation post-launch!

This position may begin as part-time, with opportunity for progression to full time based on revenue targets and growth in the area!

The locations:

Columbia, Missouri
Chicago, Illinois
Saint John, New Brunswick
Halifax, Nova Scotia

We are actively hiring Account Managers in the following locations. As our Altitude Zones continue to grow rapidly, new opportunities for Account Manager positions in additional locations may become available!

The Role

The Local Account Manager assumes leadership of an Over the Edge Altitude Zone, while driving B2B sales growth through direct business relationships in the local market. This role combines operational oversight and event management with strategic account management to ensure location success, customer satisfaction and revenue target achievement post-launch.

Key Responsibilities

Location Management

Manage the operations of the urban rappel location (called Altitude Zone):

• Work with the building on event dates and times ensuring a strong relationship with the facility
• Event management – be onsite during special events such as Edge of Reality to ensure a successful event
• Oversee operations, ensuring compliance with company policies, operation and quality standards, and safety regulations
• Manage location budgets, monitoring expenses and implementing cost-control measures as directed
• Recruit, train, and manage location staff, fostering a positive work environment and high-performance culture
• Maintain the Attractions appearance and equipment to company standards
• Oversee operations, ensuring compliance with company policies, operation and quality standards, and safety regulations
• Manage location budgets, monitoring expenses and implementing cost-control measures as directed
• Recruit, train, and manage location staff, (in conjunction with the lead rappel technician), fostering a positive work environment and high-performance culture
• Maintain the Altitude Zones appearance and equipment to company standards

Sales And Account Management

• Identify, develop, and maintain direct relationships with local B2B clients in the assigned territory
• Support sales plans to achieve revenue targets and expand market presence
• Build and maintain a strong pipeline of local business opportunities through prospecting and networking
• Conduct needs assessments and develop tailored solutions for business clients
• Prepare and deliver compelling presentations and proposals to potential clients
• Negotiate contracts and close deals to meet or exceed monthly, quarterly, and annual revenue targets
• Maintain strong relationships with existing clients to ensure retention and growth opportunities
• Track KPIs for both operational efficiency and sales performance
• Implement improvement initiatives based on performance data, head office direction and customer feedback
• Ensure accurate and timely reporting of sales activities and forecasts
• Monitor inventory levels and manage local vendor relationships

Required Qualifications

• Management experience within the Adventure/Sports Recreation facilities/Tourist attractions, ideally within sales or general management with a sales component.
• 2+ years of B2B demonstrated sales experience with success in local market development
• 1+ years of operational management experience
• Proven track record of meeting or exceeding sales targets
• Experience in the operations of a location or facility
• Strong team management abilities
• Excellent negotiation and relationship-building skills
• Excellent customer service skills
• Proficiency in CRM systems and Microsoft Office Suite
• Knowledge of local market dynamics and business community

Physical Requirements

• Ability to travel within assigned territory
• Capable of working varying hours based on client and event requirements
• Ability to perform physical tasks associated with management of the operation

Other duties as assigned.

Seniority level

• Mid-Senior level

Employment type

• Other

Job function

• Sales and Business Development

Industries

• Events Services

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