Lobby Lounge Server - Full Time

Fairmont Hotels & Resorts; Vancouver; On-site; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Complimentary work meals

Discount program (50% off at dining)

TransLink monthly pass reimbursement

Extensive benefits package

Company pension plan

Hotel stay with breakfast for two

Career development programs

Job summary

Fairmont Hotels & Resorts in Vancouver invites applications for a Lobby Lounge Server. You will deliver tailored service in a MICHELIN Guide–recommended setting, engaging guests and building connections while presenting cocktails, wine, and RawBar offerings.

Join a vibrant team in a luxury environment with opportunities for growth, benefits, and a comprehensive colleague program designed to enhance guest experiences and career development.

Qualifications

• Previous serving experience in a high-volume lounge or luxury hospitality environment.
• Strong knowledge or interest in cocktails, wine, sake, and premium beverage service.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, high-energy environment with attention to detail.

Responsibilities

• Deliver exceptional, personalized service aligned with luxury and MICHELIN Guide–recommended standards.
• Create a welcoming guest experience by anticipating needs and building genuine connections.
• Present and serve food and beverage offerings, including cocktails, wine, sake, and RawBar selections.
• Provide knowledgeable recommendations and storytelling around cocktails, menu items, and live entertainment.
• Execute proper service standards, including order taking, table maintenance, and payment processing.
• Collaborate with bartenders, culinary teams, and hosts to ensure seamless service flow.
• Maintain a clean, organized, and polished service environment.
• Uphold responsible alcohol service, health and safety standards, and brand service rituals.
• Support special events and high-volume service periods.

Skills

Communication

Teamwork

Customer service

Hospitality

Education

Serving It Right certification

Job description

Company Description

As a Lobby Lounge Server, you will be a key ambassador of one of Vancouver’s most iconic social destinations. The award-winning Lobby Lounge & RawBar blends glamour and comfort, offering an elevated dining, cocktail, and entertainment experience that reflects world‑class hospitality. This role is ideal for a polished, service‑driven professional who thrives in a vibrant, fast‑paced luxury environment and is passionate about delivering memorable guest experiences.

Job Description

What is in it for you:

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• Competitive salary starting from $21.65 per hour
• Work in the Lobby Lounge & RawBar, a MICHELIN Guide–Recommended destination known as Vancouver’s living room, where glamour, live music, and elevated hospitality come together
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company‑matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world‑class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Be immersed in a high‑energy lounge environment featuring an internationally recognized cocktail program, modern Japanese shareables, and a robust live music lineup
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
  

What You Will Be Doing

• Deliver exceptional, personalized service aligned with luxury and MICHELIN Guide–recommended standards
• Create a welcoming and engaging guest experience by anticipating needs and building genuine connections
• Confidently present and serve food and beverage offerings, including cocktails, wine, sake, and RawBar selections
• Provide knowledgeable recommendations and storytelling around cocktails, menu items, and live entertainment
• Execute proper service standards, including order taking, table maintenance, and payment processing
• Collaborate closely with bartenders, culinary teams, and hosts to ensure seamless service flow
• Maintain a clean, organized, and polished service environment at all times
• Uphold responsible alcohol service, health and safety standards, and brand service rituals
• Support special events, live music nights, and high-volume service periods

Qualifications

Your experience and skills include:

• Previous serving experience in a high‑volume lounge, cocktail bar, or luxury hospitality environment
• Strong knowledge or interest in cocktails, wine, sake, and premium beverage service
• A confident, professional, and guest‑focused approach to service
• Excellent communication and interpersonal skills
• Ability to thrive in a fast‑paced, high‑energy environment while maintaining composure and attention to detail
• Strong teamwork and collaboration skills
• Flexibility to work evenings, weekends, and holidays as required
• Serving It Right certification

Additional Information

Your Team And Working Environment

If you thrive in a setting where no two shifts are the same, enjoy being part of the city’s social pulse, and take pride in representing a MICHELIN Guide–recommended lounge, you’ll feel right at home with the Lobby Lounge & RawBar team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS