Lobby Lounge Attendant

Rivercreeresort; Alberta; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading company as a Lobby Lounge Attendant, where you will provide exceptional service to guests while maintaining a clean and organized work area. This entry-level, part-time role offers competitive wages, benefits, and a dynamic team environment. Ideal candidates will have a positive attitude and a willingness to learn in the food and beverage service industry.

Benefits

Competitive wages and benefits

Shuttle service from West Edmonton

Participation in the 'Circle of Service' program

Work within a progressive, exciting team environment

Qualifications

• No prior experience required, but guest/customer service experience is necessary.
• ProServe/ProTect certification is an asset.

Responsibilities

• Serve beverages, muffins, sandwiches, pastries, and drinks.
• Manage basic inventory of bottled beverages, pastries, and supplies.
• Respond to guest requests and complaints, escalating to supervisor when necessary.

Skills

Customer Service

Teamwork

Positive Attitude

Education

High school diploma or GED

Job description

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Overview

The primary purpose of the Lobby Lounge Attendant is to serve our guests and maintain the highest possible guest satisfaction.

Responsibilities

• Carry out all reasonable requests by management within your capabilities.
• Follow all company and local standard policies and procedures.
• Make all specialty coffees, including iced drinks and alcoholic coffees.
• Serve beverages, muffins, sandwiches, pastries, and drinks.
• Manage basic inventory of bottled beverages, pastries, and supplies.
• Know all drinks and pastries offered and hours of operation.
• Participate in departmental meetings and training.
• Attend daily pre-shift/stand-up meetings.
• Ensure your station is clean, neat, and in accordance with standards.
• Balance cash float and deposit sales at shift end.
• Follow proper cash handling procedures.
• Must be bondable.
• Answer the Lobby Lounge phone.
• Respond to guest requests and complaints, escalating to supervisor when necessary.
• Keep side tables stocked and tidy.
• Maintain a clean and organized work area.
• Handle guest items appropriately.
• Report to supervisor/manager at shift end.
• Follow health and safety requirements.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED preferred.
• No prior experience required, but guest/customer service experience is necessary.
• Knowledge of customer service etiquette.
• ProServe/ProTect certification is an asset.
• Good health and hygiene.
• Interest in food and beverage service.
• Positive attitude.
• Ability to work well in a team and handle stress.
• Proficiency in English.

The schedule may vary, requiring shift work, late nights, weekends, and holidays.

We Offer

• Competitive wages and benefits.
• Shuttle service from West Edmonton.
• Participation in the “Circle of Service” program.
• Work within a progressive, exciting team environment.
• Work with a skilled management team.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Gambling Facilities and Casinos