Anticipatory- Loans Services Manager (12 month contract) - (Job Number: 00042T)

Export Development Canada; Ottawa; Hybrid; CAD 54,000 - 82,000; Full time

Job summary

Export Development Canada is seeking a Loans Services Manager to oversee financial transactions and customer relations. This management role supports Canadian businesses’ international ventures, requiring advanced financial knowledge and customer service skills. The successful candidate will ensure effective portfolio management and contribute to the overall success of the team in a hybrid work environment.

Qualifications

• Minimum 2 years’ experience in business administration and/or finance operations.
• Bilingual candidates (English and French) preferred.
• Professional Designation (CFA, CPA) or MBA will be advantageous.

Responsibilities

• Manages and reconciles all cash flows in and out of the corporation.
• Handles escalations of customer issues and inquiries.
• Produces timely reports of accounts in arrears.

Skills

Advanced Microsoft Office skills

Cash flow management

Customer Service

Education

Undergraduate degree in Accounting, Business Administration or Finance

Tools

ACBS

PeopleSoft

Job description

Anticipatory- Loans Services Manager (12 month contract) - (Job Number: 00042T)

Pay Competitive

Employment type Full-Time

Job Description

Req#: 00042T !*!

EDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.

When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 25,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.

Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer. #LI-Hybrid

Team & Job Overview

We are currently building a pool of candidates to fill future vacancies on the team. We are looking for energetic, self-motivated and resourceful candidate for the role of Loans Services Manager. The Loans Services team, within the framework of EDC and Finance Values, is responsible for the efficient management of all EDC financing products from point of signing to final repayment. Loans Services strives to preserve, grow and ensure the well-being and success of customers, partners and EDC by delivering services in a culture of predictability, accuracy and dependability. We are looking for a dynamic and motivated professional who will actively participate in the attainment of the team's objectives to ensure effective and timely management of a portfolio of financing transactions.

Discipline Summary

• Manages global payment and settlement systems, ensuring the settlement of all cash flows in and out of the corporation.
• Manages the lifecycle of standard and non-standard financial transactions in a loan and ensures admissibility of disbursements, prompt payment to the customer and repayments from the customer.
• Takes action in accordance with corporate strategies developed for risk mitigation and collection of overdue amounts.
• Provides accurate and timely data to external and internal stakeholders for management and corporate reporting purposes.
• Maintains and reconciles ledger accounts and reports.
• Produces reports of accounts that are in arrears and analyses of bad debt and may prepare analyses and reconciliations of bills runs to detect fraud.
• Responsible for customer billing including preparation, delivery, and responding to queries.

Key Responsibilities

• Identifies banking solutions and recommends modifications to the internal payment infrastructure
• Interprets standard loan documents to create loan structures in the operational system that reflect the particulars of loans
• Analyses documentation for conformity to loan agreements for the purposes of admissibility of disbursement of funds
• Invoices and collects loan repayments from customers in accordance with agreements
• Responsible for the lifecycle of loans ensuring appropriate allocation of payments against customers and products or other verification and authorization as required
• Monitors and reports on overdue accounts and collection efforts, performs reconciliations, approves journal entries and/or provides periodic and ad hoc reporting
• Handles escalations of less-straightforward customer issues and inquiries

Screening Criteria

• Undergraduate degree in Accounting, Business Administration or Finance or combination of College diploma and relevant work experience
• Minimum 2 years’ experience in business administration and/or finance operations, or related experience
• Advanced Microsoft Office skills including Word, Excel and Outlook
• Basic knowledge of banking, cash flow management and/or servicing loans

Assets

• Strong preference will be given to bilingual candidates (English and French)
• Experience in Customer Service
• Working knowledge of ACBS (Advanced Commercial Banking System)
• Experience using PeopleSoft
• Experience in the banking industry and/or servicing loans
• Professional Designation (i.e. CFA, CPA) or MBA

Salary Range

• $54,500 - $81,800

Salary ranges and compensation structure are currently under review. We anticipate updates to be in effect in July 2023 .

!*! EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. !*! If selected for an interview, please advise us if you require special accommodation.

About the company

Export Development Canada is Canada's export credit agency and a state-owned enterprise wholly owned by the Government of Canada.

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