Loan Solutions Consultant

Fairstone Bank; Kitchener; On-site; CAD 40,000 - 55,000; Full time

Job summary

Fairstone Bank is seeking a Consultant in Loan Solutions in Kitchener. This role focuses on providing exceptional customer service, selling loan products, and supporting clients both virtually and in person. The company offers a comprehensive training program, competitive compensation, and a supportive work environment.

Benefits

Paid coaching and training

Employee Referral Program: $2000 to $5000

Employee Discounts

Education Support: Up to $3000

Vacation: 3 weeks plus 6 additional days

PENSION: Up to 6% contribution

Comprehensive benefits package

Qualifications

• No prior experience required, but determination and willingness to learn are essential.
• Compassionate and personable individuals preferred.

Responsibilities

• Support customers both on the phone and in person.
• Gather loan information and sell loan products.
• Handle cash payments and follow up on past-due accounts.

Skills

Customer Service

Sales

Leadership

Education

High school diploma or equivalent

Job description

Come join Fairstone Financial as a Consultant in Loan Solutions.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.

We require no experience but determination! If you are willing to learn, we are willing to invest in your future!

At Fairstone, we invest in our employees. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

FIRST THING – WHAT YOU NEED TO SUCCEED?

You need to love customer-facing roles and engaging with your community. We want individuals who are compassionate, personable, and driven to succeed!

• Professional Development: Paid coaching, training, and eLearning courses (Fairstone University) to build your customer service, sales, and leadership skills.
• Employee Referral Program: $2000 to $5000
• Employee Discounts: Phone plans, gym memberships, and many retailer discounts
• Education Support: Up to $3000
• Compensation: Base salary plus multiple incentives, including a reward program with points for travel or goods
• Vacation: 3 weeks plus 6 additional days to use at your convenience, in addition to statutory holidays
• PENSION: Up to 6% contribution program (3% company donation and up to 3% match)
• Benefits: Comprehensive package with virtual healthcare access and flexible schedules (full-time and part-time positions between 20 to 37.5 hours per week)

ABOUT THE ROLE:

As a Consultant in Loan Solutions, you will support customers both on the phone and in person to provide exceptional service. Your responsibilities include:

• Gathering loan information
• Selling loan and protection products
• Closing loans virtually and in person
• Following up on past-due accounts
• Handling cash payments
• Committing to personal training and development to support our mission of delivering the best borrowing experience, earning customer trust and loyalty

WHAT WE REQUIRE: Authorized to work in Canada

• High school diploma or equivalent is an asset

PREREQUISITE: Maintain a positive, supportive attitude to help foster a gratifying work atmosphere!

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

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Solution Consultant • Kitchener, Ontario