Live-out Superintendent

Greenwin Corp.; Hamilton; On-site; CAD 68,000 - 70,000; Full time

Job summary

Greenwin Corp. seeks an on-site Superintendent to manage daily residential operations and ensure the upkeep and integrity of the property in Hamilton. The role emphasizes outstanding customer service to residents, prospects and visitors, while handling leasing, administration and contractor liaison tasks.

You will oversee safety, maintenance, move-in/move-out preparation, and respond to after-hours emergencies, with a focus on resident satisfaction and regulatory compliance.

Qualifications

• Diploma or equivalent in a related field.
• 2–5 years in building maintenance or property management.
• Knowledge of resident rights, building codes and environmental regulations.
• Familiarity with fire safety plans and emergency procedures.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as the main on-site contact for residents, inquiries, concerns, and complaints.
• Facilitate leasing and prepare lease applications, and ensure leases adhere to internal policies.
• Act as on-site liaison for contractors and vendors, coordinating access and outreach.
• Oversee daily building operations, maintenance, and safety compliance.
• Coordinate with service contractors for specialized tasks and manage work orders.
• Be available for after-hours emergencies as per the building schedule.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Time management

Education

Diploma or equivalent

Job description

Job Description

Summary: The Superintendent administers the day-to-day operations of the residential community, while maintaining the upkeep and integrity of the property. While ensuring adherence to internal process and protocols, the Superintendent is to also provide excellent customer service to all residents, prospects and visitors.

Salary Range: $68,000 - $70,000 per year

What You'll Get To Do

Customer Service & Resident Relations

• Primary Point of Contact: Serve as the main point of contact for residents, responding promptly to inquiries, concerns, and complaints, ensuring customer satisfaction.
• Leasing and Administration: Facilitate the leasing process, including answering leasing inquiries, conducting in-suite showings, completing lease applications, and ensuring all leases adhere to internal policies.
• Contractor/Vendor Liaison: Act as the on-site liaison for contractors and vendors, maintaining positive relations and ensuring timely access to the property for required services.
• Legal Documentation*: Deliver legal documentation related to rent collection and landlord-resident disputes as instructed by management.
• Work Order Management: Maintain accurate records of work orders, ensuring timely completion of tasks, and elevate any unresolved issues to the Property Manager.
• After-Hours Support: Be available for after-hours emergencies as per the building schedule, providing immediate support when needed.
• Resident Satisfaction: Ensure all resident issues are addressed professionally, escalating exceptional service complaints or unresolved concerns to management.
• Parking & Heating*: Address resident parking concerns and investigate daily heating complaints following internal protocols.

Building Maintenance & Operations

Daily Responsibilities

• General Operations: Oversee daily building operations, including general maintenance tasks, fire life safety requirements, and ensuring the cleanliness of both interior and exterior common areas.
• Suite Preparation: Ensure apartments are thoroughly cleaned and prepared for new residents, assisting with the move-in and move-out process, including in-suite inspections.
• Work Orders & Repairs: Monitor and ensure the timely completion of work orders, addressing general property repairs such as minor plumbing and electrical maintenance.
• Systems Monitoring: Conduct daily inspections of building systems (HVAC, electrical, mechanical, security), troubleshooting and addressing issues as needed. Coordinate with service contractors for specialized tasks.
• Waste Management: Maintain cleanliness and functionality of garbage chutes, compactor, and exterior waste disposal areas.

Weekly Responsibilities

• Maintenance Tasks: Perform a variety of electrical and plumbing repairs, including replacing smoke detectors, light fixtures, faucets, and minor plumbing issues like leaks and blockages.
• Janitorial Duties: Ensure cleanliness in common areas, including elevators, lobby, laundry rooms, and amenity spaces.
• Fire Safety & Compliance: Maintain fire safety and winter safety logs, ensuring compliance with internal policies and procedures. Participate in safety inspections.

Monthly Responsibilities

• Building Inspections: Assist with monthly building inspections, including monitoring the condition of equipment, systems, and common areas.
• Seasonal Maintenance: Perform seasonal duties like gardening, snow removal, and salting. Adapt tasks based on the building's specific needs and climate.
• Move-In/Move-Out Assistance: Coordinate and assist with the move-in and move-out process, including scheduling elevator use and conducting in-suite inspections.

Emergency Preparedness & Safety

• Fire Safety Plan: Be well-versed in the property’s fire safety plan, ensuring compliance and readiness in the event of an emergency.
• Safety & Security: Maintain a high level of awareness regarding the safety and security of residents, ensuring swift responses to emergencies as per internal procedures.
• After-Hours Availability: Be available for after-hours emergency support, addressing immediate issues and escalating matters to management as necessary.
• Regulatory Compliance: Ensure all building systems are compliant with relevant regulations, including elevator safety and TSSA requirements.

Who You Are

• Diploma or equivalent. Additional technical certifications (plumbing, electrical work, HVAC, or building maintenance) are highly desirable.
• 2 to 5 years in building maintenance, property management, or a related field.
• Knowledge of resident rights, building codes, and environmental regulations
• Familiarity with fire safety plans and emergency procedures
• Strong attention to detail to ensure all maintenance tasks and inspections are done thoroughly to prevent future issues
• Strong communication and interpersonal skills
• Self-starter who is comfortable “switching gears” and able to switch focus on a whim
• Ability to manage and prioritize multiple projects and deadlines
• A valid driver’s licence may be required, especially if driving is necessary to carry out maintenance or other duties related to building operations at assigned properties

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting [e-mail]. We encourage all qualified candidates to apply. This position reflects a current vacancy within our organization. Our hiring process includes the use of AI-powered tools to help review applications and improve efficiency. These tools support our team but do not make final employment decisions. Human oversight is part of our hiring process, and all final employment decisions are made by our hiring team. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.