Live-In Superintendent

Pier 4 Ltd.; London; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Rent included

Extended long weekends

Job summary

Pier 4 is hiring an experienced Live-In Building Superintendent for our London, Ontario community. You will be the on-site face, ensuring a safe, clean, and welcoming residence while coordinating maintenance and upkeep with the Property Management team.

Key duties include responding to resident needs, performing inspections, coordinating contractors, and managing on-call rotations. This role requires strong customer service, organization, and knowledge of building systems.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to work independently and effectively manage multiple priorities.
• Basic knowledge of building systems, maintenance, and troubleshooting.
• Understanding of health, safety, and emergency response procedures.
• High attention to detail and commitment to maintaining property standards.
• Ability to maintain confidentiality and professionalism when interacting with residents.
• Physically capable of performing maintenance-related duties, including lifting up to 50 lbs.

Responsibilities

• Serve as the primary on-site contact for residents, delivering exceptional customer service and fostering positive tenant relationships.
• Maintain a safe, clean, and welcoming living environment through regular inspections and upkeep of common areas.
• Respond promptly and professionally to resident inquiries, concerns, and service requests.
• Complete move-in and move-out inspections and coordinate elevator bookings to support a seamless resident experience.
• Perform light maintenance, troubleshooting, and preventative maintenance activities to preserve the condition of the property.
• Support resident retention by proactively addressing concerns and collaborating with the Property Management team to resolve issues.
• Coordinate and provide access for contractors, ensuring work is completed safely, efficiently, and to a high standard.
• Assist in maintaining building safety and security, including responding to emergencies and supporting after-hours on-call requirements.
• Support seasonal and site operations, include waste management, snow removal, salting, sanding, and grounds maintenance.
• Act as a first responder to building emergencies, alarms, floods, leaks, lockouts, and other urgent resident needs on a rotational on-call basis.
• Assist with resident engagement initiatives and community events that enhance the resident experience.
• Maintain accurate building checks, equipment logbooks, and operational records as required.

Skills

Customer Service

Communication

Problem Solving

Organization

Independence

Building Systems

Health & Safety

Detail Orientation

Confidentiality

Physical Ability

Education

Ontario Residential Tenancies Act knowledge

Job description

About Pier 4

At Pier 4, growth creates opportunity. As one of Canada's fastest-growing real estate investment firms, we're seeking ambitious individuals who are eager to contribute, grow their careers, and help shape our future.

Pier 4 is a Real Estate Investment Trust focused on the acquisition and management of multi-family residential properties. Our portfolio spans three provinces and is driven by a passion for real estate, a commitment to excellence, and years of industry experience.

We have been recognized by The Global and Mail’s Report on Business as one of Canada’s Top Growing Companies in both 2024 and 2025. As a certified Great Place to Work ®. We are committed to fostering a collaborative, high-performing, and innovative workplace where our people can thrive and contribute to our continued success.

Live Where You Lead

As Pier 4 continues to grow its portfolio of residential communities, we are seeking an experienced Live-In Building Superintendent to join our team in London, Ontario.

This is an opportunity for someone who takes pride in their work, enjoys building strong relationships, and wants to make a meaningful impact on the lives of residents. As the on-site face of the community, you'll play a key role in creating a safe, clean, and welcoming environment while ensuring the property is maintained to a high standard.

At Pier 4, we combine decades of property management expertise with a commitment to continuous improvement and residential satisfaction. We take pride in investing in and revitalizing our communities, and we're looking for team members who share that passion.

Reporting to the Property Manager, the Building Superintendent is responsible for the day-to-day operation and upkeep of the property, including preventative maintenance, resident service, and responding to building-related concerns. This hands-on role offers variety, independence, and the opportunity to be part of a growing organization committed to excellence.

Key Responsibilities

• Serve as the primary on-site contact for residents, delivering exceptional customer service and fostering positive tenant relationships.
• Maintain a safe, clean, and welcoming living environment through regular inspections and upkeep of common areas.
• Respond promptly and professionally to resident inquiries, concerns, and service requests.
• Complete move-in and move-out inspections and coordinate elevator bookings to support a seamless resident experience.
• Perform light maintenance, troubleshooting, and preventative maintenance activities to preserve the condition of the property.
• Support resident retention by proactively addressing concerns and collaborating with the Property Management team to resolve issues.
• Coordinate and provide access for contractors, ensuring work is completed safely, efficiently, and to a high standard.
• Assist in maintaining building safety and security, including responding to emergencies and supporting after-hours on-call requirements.
• Support seasonal and site operations, include waste management, snow removal, salting, sanding, and grounds maintenance.
• Act as a first responder to building emergencies, alarms, floods, leaks, lockouts, and other urgent resident needs on a rotational on-call basis.
• Assist with resident engagement initiatives and community events that enhance the resident experience.
• Maintain accurate building checks, equipment logbooks, and operational records as required.

Weekend & On-Call Requirements

• Participate in a rotational schedule for weekend coverage, including building inspections, common area upkeep, move-in/move-outs, waste management, and seasonal grounds maintenance.
• Respond to after-hours emergencies on a rotational basis, including evening, overnight, weekends, and holidays.
• Act as a first responder to building-related emergencies, such as fire alarms, leaks, floods, lockouts, security concerns, and other urgent resident residents.
• Perform basic troubleshooting and coordinate with emergency contractors and service providers when required.Maintain a calm, professional, and customer-focused approach when responding to urgent situations.
• Ensure building safety, security, and operational continuity outside of regular business hours.

Crucial Knowledge & Skills

• Strong customer service and relationship-building skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to work independently and effectively manage multiple priorities.
• Basic knowledge of building systems, maintenance, and troubleshooting.
• Understanding of health, safety, and emergency response procedures.
• High attention to detail and commitment to maintaining property standards.
• Ability to maintain confidentiality and professionalism when interacting with residents.
• Physically capable of performing maintenance-related duties, including lifting up to 50 lbs.

Education & Experience Required

• Minimum 1 year of experience in a Building Superintendent, Building Manager, Building Supervisor, On-Call Cleaner, or similar residential property operations position.
• Experience responding to on-call or after-hours resident and building emergencies.
• Familiarity with residential building operations and preventative maintenance practices.
• Knowledge of the Ontario Residential Tenancies Act and landlord/tenant responsibilities is considered an asset.
• Valid Police Clearance check.

Additional Details

• Competitive Salary Range: $45,000-65,000 (including rent).
• Comprehensive Total Rewards Package: Competitive compensation and benefits program.
• Extended Long Weekends: Enjoy regular 4-day long weekends throughout the year on every statutory holiday.
• Company Culture: Frequent team-building activities, social events, and employee celebrations.

Diversity, Equity, and Inclusion

At Pier 4, we believe that diverse perspectives, experiences, and backgrounds strengthen our team and drive better outcomes. We are committed to fostering an inclusive workplace where all employees feel respected, valued, and empowered to contribute their unique talents.

We are committed to ensuring a fair, accessible, and transparent recruitment process. Accommodations are available upon request throughout all stages of the hiring process for candidates who require them.

Our Hiring Commitment

We believe that hiring decisions should be based on meaningful human interactions and a thorough evaluation of each candidate’s skills, experience, and potential. As a result, artificial intelligence (AI) is not used to screen, evaluate, rank, or make hiring decisions on candidates. Every application is reviewed by members of our hiring team to help ensure a fair, equitable, and personalized assessment process.