Little Chief Restaurant Supervisor

Grey Eagle Resort & Casino; Calgary; On-site; CAD 42,000 - 52,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary, Alberta is seeking a Restaurant Supervisor to oversee the restaurant’s operations during a shift. You will lead a team, maintain service standards and ensure safety and health practices are followed.

The role emphasizes hands-on supervision, effective communication and the ability to work in a fast-paced environment, including weekends and holidays. Alberta ProServe and ProTect are required or pursued as applicable.

Qualifications

• 2-3 years experience in a lead or supervisory capacity in Food & Beverage operations.
• Proven experience in leading and motivating a team of service employees.
• Understanding of POS programming, inventory control and beverage cost practices.
• Training in Outlook Express, PowerPoint, Microsoft Office (Word and Excel) is an asset.
• Must possess Alberta ProServe and ProTect licenses.

Responsibilities

• Oversee restaurant operations during a shift, setting priorities and coordinating staff.
• Ensure safety and health practices are developed and adhered to.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Teamwork

Reporting

Stress management

Shift flexibility

Education

Alberta ProServe

ProTect

Tools

Outlook Express

PowerPoint

Microsoft Office

Word

Excel

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a hands‑on supervisory position and includes establishing priorities, ensuring work quality and coordinating the activities of employees on shift that day. The Restaurant Supervisor is required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to.

Education And Experience

• 2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage operational experience would be an asset.
• Proven experience in leading and motivating a team of service employees is also required.
• Emphasis on Point of Sale programming, inventory control and beverage cost practices and procedures are required.
• Training in Outlook Express, PowerPoint, Microsoft Office (Word and Excel) is an asset.
• Must posses a valid Alberta ProServe and ProTect

Knowledge, Skills And Abilities

• Excellent interpersonal and communication skills are required in order to promote, maintain and deliver impeccable service standards at all times.
• Must have customer service experience and well-developed leadership skills.
• Able to work in high stress environments (work load, conflict situations, etc).
• Ability to maintain their composure even when dealing with angry or demanding patrons
• Accustomed to work in a team and independently.
• Accurate and clear, concise reporting.
• Must be able to stand for long periods at a time.
• Must be able to work in a variety of shifts including weekends and holidays.

• Priority will be given to Tsuut'ina Nation members.