Litigation Adjuster

Crawford & Company; Canada; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the insurance sector is looking for a Desk Adjuster to join their Inside Claims Commercial Lines team remotely. In this role, you will be responsible for handling commercial auto claims, ensuring accuracy in record-keeping while utilizing advanced computer skills. The ideal candidate will have a strong background in insurance, excellent communication skills, and a commitment to customer service. This position supports the flexibility of remote working arrangements across Canada.

Qualifications

• Minimum of 4 CIPs completed, working towards full license.
• Proficient in maintaining accurate records.
• French/English bilingualism is an asset.

Responsibilities

• Investigate and settle commercial auto AB and BI claims.
• Direct field adjusters as needed.
• Ensure accurate reporting and presentation of files.

Skills

Investigative skills

Negotiation

Communication

Team collaboration

Customer service

Education

Post-secondary education in an insurance-related field

CIP designation

Tools

Office 365

Windows 10

Job description

We are currently recruiting for a Desk Adjuster to join our Inside Claims Commercial Lines team remotely in Canada.

Responsibilities

1. Investigate, evaluate, negotiate, and settle commercial auto AB and BI claims on the desktop for a dedicated client using various techniques and systems.
2. Direct field adjusters on a task basis as required.
3. Ensure accurate recording, reporting, and presentation of files.

Requirements

1. Ability to conduct telephone investigations, evaluate, negotiate, and settle first and third-party commercial lines claims.
2. Post-secondary education in an insurance-related field; working towards full license and CIP designation is required.
3. Minimum of 4 CIPs completed with the ability to obtain a probationary adjusting license for Ontario.
4. Proficient in maintaining accurate and detailed activity, transaction, and reserve records.
5. Advanced computer skills including Office 365 and Windows 10.
6. Excellent communication skills. Must be a team player with a strong commitment to quality and customer service.
7. Licensed in multiple provinces including Alberta and British Columbia, or if unlicensed, the ability to obtain a license is required.
8. French/English bilingualism would be considered an asset.

Additional Information

We thank all applicants for their interest in Crawford & Company; however, only those selected for an interview will be contacted.

We are an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford’s policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants should provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation during the assessment process or to perform the essential duties of the position. For accommodation requests, please email us promptly to make arrangements.