Litigation Adjuster

Crawford & Company; British Columbia; Remote; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desk Adjuster to join their Inside Claims Commercial Lines team. This remote role involves investigating, negotiating, and settling commercial auto claims while ensuring accuracy and compliance. The ideal candidate will possess strong communication skills and a commitment to quality customer service. With a focus on teamwork and professional development, this position offers an exciting opportunity to grow within a diverse and inclusive environment. If you are passionate about the insurance field and ready to make an impact, this role is perfect for you.

Qualifications

• Ability to evaluate and settle commercial lines claims.
• Advanced computer skills and attention to detail.

Responsibilities

• Investigate and settle commercial auto claims remotely.
• Direct field adjusters and ensure accurate reporting.

Skills

Investigation and negotiation skills

Communication skills

Customer service commitment

Bilingualism (French/English)

Education

Post-secondary education in insurance-related field

CIP designation (4 completed)

Tools

Office 365

Windows 10

Job description

We are currently recruiting for a Desk Adjuster to join our Inside Claims Commercial Lines team remotely in Canada.

Responsibilities

The successful candidate will:

• Investigate, evaluate, negotiate, and settle commercial auto AB and BI claims on the desktop for a dedicated client using various techniques and systems.
• Direct field adjusters on a task basis as required.
• Participate in ensuring accurate recording, reporting, and presentation of files.

Requirements

• Ability to conduct telephone investigations, evaluate, negotiate, and settle first and third-party commercial lines claims.
• Post-secondary education in an insurance-related field; working towards full license and CIP designation is required.
• Minimum of 4 CIPs completed, with the ability to obtain a probationary adjusting license for Ontario.
• Proficient in maintaining accurate and detailed activity, transaction, and reserve records.
• Advanced computer skills including Office 365 and Windows 10.
• Excellent communication skills. Must be a team player with a strong commitment to quality and customer service. Licensed in multiple provinces including Alberta and British Columbia, or the ability to obtain licenses.
• French/English bilingualism is considered an asset.

Additional Information

We thank all applicants for their interest in Crawford & Company. Only those selected for an interview will be contacted.

Crawford is an employment equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others contributing to diversity.

We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with relevant laws. Please inform us of any accommodation needs in advance.