Liquor Store Assistant Manager - FT (Vernon)

Otter Co-op; Vernon; On-site; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Competitive wages

Annual bonus program

Comprehensive benefits package

Employer matched pension plan

Team discount on Gas, Liquor, Food, &c

Co-op Membership with annual dividend

Education Assistance Program

Learning opportunities and growth

Job summary

Otter Co-op is seeking a Full-Time Liquor Store Assistant Manager for Angry Otter Liquor @ Monashees in Vernon, BC. You will oversee daily operations, lead a motivated team, manage schedules and payroll, and collaborate with suppliers to support the Store Manager.

The ideal candidate will have 3+ years in Retail Guest Service (liquor preferred), strong leadership, and a passion for delivering an exceptional guest experience. Open availability and weekend work are required.

Qualifications

• 3+ years’ experience in Retail Guest Service; liquor industry experience preferred.
• Proven ability to lead and manage people in a busy retail environment.
• Valid Serving It Right certificate; WSET 1 or 2 is an asset.
• Strong passion for liquor industry and guest service excellence.
• Proficiency with MS Office and ability to manage files efficiently.
• Solid math skills and ability to read financial reports.
• Excellent interpersonal, leadership and communication skills.
• Self-starter with adaptability and time management.
• Strong planning, organization and problem-solving abilities.
• Ability to maintain relationships with internal/external partners.
• Enjoy working with the public and delivering superior guest service.
• Open availability; ability to work varied shifts including holidays.

Responsibilities

• Oversee daily store operations and management per policies.
• Provide direction to build a motivated team.
• Receive orders, maintain warehouse organization and stock rotation.
• Coordinate with suppliers to support the Store Manager.
• Create and enter weekly department schedules within wage budgets.
• Review payroll time cards in Kronos daily.
• Assist with recruitment, onboarding, training and performance.
• Participate in periodic inventory and data entry.
• Ensure merchandising standards are implemented and maintained.
• Maintain housekeeping, sanitation and maintenance schedules.
• Handle guest inquiries and complaints professionally.
• Promote OH&S policies and safe work practices.
• Contribute to Integrity, Community and Excellence values.
• Perform other duties as assigned.

Skills

Retail guest service

People leadership

Serving It Right

WSET 1/2 designation

Public/customer focus

Scheduling flexibility

Communication skills

Time management

Analytical thinking

Problem-solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Otter Co-op is now hiring a Full-Time Liquor Store Assistant Manager at our Angry Otter Liquor @ Monashees located in Vernon, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty Angry Otter liquor stores, one feed mill, two bulk petroleum facilities, the Highwayman Pub in Abbotsford, and multiple gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you’ll do:

• Assist with overseeing daily store operations and management in accordance with company policies, procedures, and overall expectations


• Provide direction and leadership to continue to build an outgoing, positive, highly motivated team


• Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately


• Following up and meeting with suppliers to support the Store Manager


• Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs


• Assist with daily review and approval of payroll time cards in Kronos


• Assist with recruitment, onboarding, retention, training, development and performance management


• Participate in periodic inventory, including physical counts, data entry and reviewing reports for discrepancies


• Ensure the store’s merchandising and program standards are being implemented, measured, managed and maintained


• Ensure the store’s housekeeping, sanitation and maintenance schedules/standards are managed and maintained


• Handle guest inquiries and complaints in a timely and professional manner


• Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed


• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence


• To perform other duties as assigned

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Customer Service Management and:

• 3+ years’ experience Retail Guest Service, liquor industry experience preferred


• Previous experience in leading and managing people in a busy retail environment a strong asset


• Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset


• Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests


• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently


• Solid basic math skills and ability to read and understand financial reports


• Effective interpersonal, leadership and communications skills


• Self-starter with motivation and ability to work in a busy environment


• Effective planning, organization, and time management skills


• Strong critical thinking, analytical and problem-solving skills


• Demonstrate the ability to maintain relationships both internally and externally to support the organization


• Enjoy working with the public and strive to provide a consistent and superior guest service experience


• Must have open availability and be able to work a variety of shifts, 7 days a week including early mornings, afternoons, late evenings, weekdays, weekends, and stat holidays


• This position is based at the AOL @ Monashees, though it may require on some occasions to travel and work at other locations as business needs arise

What’s in it for you:

• Competitive Wages


• Annual bonus program for all eligible team members


• For eligible positions: comprehensive benefits package and an employer matched pension plan


• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases


• Co-op Membership with an annual dividend payment on qualified purchases


• Education Assistance Program


• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

Position Salary at Time of Posting: $42,952.00 - $58,115.20/annual