Liquor Store Assistant Manager - FT (Kelowna)

ottercoop; Kelowna; On-site; CAD 52,000 - 70,000; Full time

Job summary

Otter Co-op in Kelowna, BC, is hiring a Full-Time Liquor Store Assistant Manager at Angry Otter Liquor @ Okanagan Lake.

You will support the Liquor Store Manager, lead a positive team, oversee stock, scheduling and payroll, recruit and train staff, and ensure an excellent guest experience while upholding our values of Integrity, Community and Excellence.

Qualifications

• 3+ years’ experience Retail Guest Service, liquor industry experience preferred
• Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset
• Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and efficient file management

Responsibilities

• Assist with overseeing daily store operations and management in accordance with company policies
• Provide direction and leadership to continue to build an outgoing, positive, highly motivated team
• Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately
• Following up and meeting with suppliers to support the Store Manager
• Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs
• Assist with daily review and approval of payroll time cards in Kronos
• Assist with recruitment, onboarding, retention, training, development and performance management
• Participate in periodic inventory, including physical counts, data entry and reviewing reports for discrepancies
• Ensure the store’s merchandising and program standards are being implemented, measured, managed and maintained
• Ensure the store’s housekeeping, sanitation and maintenance schedules/standards are managed and maintained
• Handle guest inquiries and complaints in a timely and professional manner
• Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed
• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence
• To perform other duties as assigned

Skills

Guest service

Leadership

Team management

Time management

Conflict resolution

Office administration

Microsoft Office

Education

Serving It Right

WSET 1/2

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Otter Co-op is now hiring a Full-Time Liquor Store Assistant Manager at our Angry Otter Liquor @ Okanagan Lake located in Kelowna, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty Angry Otter liquor stores, one feed mill, two bulk petroleum facilities, the Highwayman Pub in Abbotsford, and multiple gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you’ll do:

The Assistant Liquor Store Manager supports the Liquor Store Manager in directing the day- to-day store operations by providing quality products and services in our store. As a leader of people, you will bring a positive approach; show initiative and drive results. The ideal candidate will be someone who can build and maintain relationships with both guests and team members, complimented by their skill set that includes organization, attention to detail, conflict resolution, critical thinking, and strong office administration skills.

• Assist with overseeing daily store operations and management in accordance with company policies, procedures,and overall expectations
• Provide direction and leadership to continue to build an outgoing, positive, highly motivated team
• Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately
• Following up and meeting with suppliers to support the Store Manager
• Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs
• Assist with daily review and approval of payroll time cards in Kronos
• Assist with recruitment, onboarding, retention, training, development and performance management
• Participate in periodic inventory, including physical counts, data entry and reviewing reports for discrepancies
• Ensure the store’s merchandising and program standards are being implemented,measured, managedand maintained
• Ensure the store’s housekeeping, sanitation and maintenance schedules/standards are managed and maintained
• Handle guest inquiries and complaints in a timely and professional manner
• Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed
• Contribute to the Team in living the Corporate Values ofIntegrity, Community and Excellence
• To perform other duties as assigned

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Customer Service Management and:

• 3+ years’ experience Retail Guest Service, liquor industry experience preferred
• Previous experience in leading and managing people in a busy retail environment a strong asset
• Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset
• Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint,and the ability to manage computer files efficiently
• Solid basic math skills and ability to