Linehaul Dispatcher

Midland Transport; Dieppe; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible health, drug, dental, and vis

RRSP matching

Employee & Family Assistance Programs

Wellness reimbursements

3 weeks' paid vacation

Maternity leave top-up

Growth and progression opportunities

Job summary

Midland Transport is seeking a Linehaul Dispatcher in Dieppe, NB. You will manage day-to-day driver communications, coordinate vehicle maintenance, and handle service concerns to ensure superb customer experience.

The role requires dispatch experience and strong interpersonal skills, with proficiency in AS400 and Microsoft Office. Join a team backed by a long-standing network and growth opportunities within Midland.

Qualifications

• 2+ years of dispatch experience.
• Excellent customer service skills.
• Strong interpersonal and communication (verbal and written), with good organizational and time management abilities.
• Ability to work with minimal supervision, under pressure and time constraints.

Responsibilities

• Communicate with drivers by phone and handheld to pass load instructions and ensure execution.
• Manage service concerns to limit exposure and minimize impact to the customer.
• Coordinate maintenance for city tractors and trailers.
• Assist other dispatch staff during spikes in workload.
• Prepare and analyze various reports as required.
• Provide drivers with the right information and equipment for a positive customer experience.
• Assist with terminal operation inquiries.

Skills

Dispatch experience

Customer service

Interpersonal communication

Time management

Stress management

Tools

AS400

Microsoft Office

Job description

Job Description

Midland Transport is currently seeking an Linehaul Dispatcher in Dieppe, NB.

Benefits To Joining Midland:

• A dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

Responsibilities

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
• Manage service concerns, as required, to limit exposure and minimize impact to the customer
• Coordinate maintenance to city tractors and trailers
• Assist other dispatch staff as required during spikes in workload
• Assist other dispatch staff as required by preparing and analyzing various reports as required
• Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish
• Assistwith terminal operation inquiries.

Qualifications

• 2+ years' experience in dispatch
• Excellent customer service skills
• Solid interpersonal, communication (verbal and written), organizational, and time management skills.
• Knowledge of AS400
• Ability to work with minimal supervision, under pressure and time constraints in a stressful environment
• Familiar with Microsoft Office Suite

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

At Midland, we’re not just moving freight — we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we’re proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We’re looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.

Let’s drive success together.