Line Service Representative

Execaire Aviation; Quebec; On-site; CAD 30,000 - 41,000; Full time

Job summary

Execaire Aviation, Canada’s premier private jet company, is hiring an Aircraft Refueller to support shell aerocentre operations. The role requires marshalling, refuelling, defueling, and associated ground services, with a focus on safety, service, and efficiency.

The position is based in a 24/7 operation and demands strong customer interaction in both French and English. The ideal candidate will have a high school diploma, 2 years of experience in aviation service, and possession of a valid

Qualifications

• High school education or equivalent.
• Excellent communication and customer service skills.
• Fluency in French and English is required.
• Basic computer skills including Word/Excel.

Responsibilities

• Provide ground services for aircraft including marshalling, lavatory, water and power services.
• Refuel aircraft following Shell and IAS procedures.
• Defuel aircraft as required.
• Assist in hangar moves, towing and other client/fleet support activities.
• Perform routine checks per Shell and IAS standards (daily/weekly/monthly).
• Keep FBO area and equipment clean and organized.
• Participate in training and ongoing learning.
• Greet customers and deliver high service standards.

Skills

Customer service

Bilingual - French/English

Communication skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

As Canada's premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparalleled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation. Join us and be a part of a team that lives and breathes these values every day!

Summary

Reporting to the Base Manager, FBO the aircraft refueller will provide customer service in support of the shell aerocentre.

Responsibilities

• To provide services for marshalling in aircraft's as well as all ground services required by aircraft such as lavatory, water, and power services and any other aircraft services that may be required
• Provide services to refuel aircraft according to Shell and IAS standard procedures
• Provide services to defuel aircraft's according to Shell and IAS standard procedures
• Provide services for hangar moves, aircraft towing and all other services required by our clients and/or sister companies (IMP group)
• Provide services for all clients and/or sister companies (IMP group), actual or potential
• Responsible to perform daily/weekly/monthly checks within Shell and/or IAS standards
• Responsible for keeping the FBO area, Lineman office and FBO equipment neat and clean
• To participate and complete all Shell or IAS required training and on-going recurrent
• To greet and serve our customers with the highest standards
• Other duties as assigned based on Operational requirements
• This position requires a flexible work schedule as this is a 24/7 operation

Requirements

• High school education
• 2 years' experience
• Hold a Driver License Class 3 and maintained throughout employment
• Must pass Transport Canada Security
• Clearance and requirements (MOT)
• Requires candidate to obtain Radio Operator Certificate
• Experience in aircraft refueling will be an asset
• Basic knowledge of Microsoft Word and Excel
• Outstanding customer service skills is an asset
• Bilingual- French / English

At Execaire Aviation, your career journey matters.

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we're committed to creating an environment where curiosity is encouraged and development is possible. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!

Diversity and Inclusion

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.