Lift Supervisor, Banff Gondola

Pursuit; Banff; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Inclusive team

Free attractions

Hotel discounts

Wellness resources

Job summary

Pursuit in Banff is seeking a guest services team member to maintain a safe, engaging environment and directly serve guests at our gondola operations. You will train, coach, and support the team to deliver memorable experiences while upholding safety protocols.

Ideal candidates are organized, calm under pressure, and able to collaborate with the Operations Manager to coordinate staffing and training. The role is on-site with starting wages around 20.50 CAD/hour and opportunities for growth.

Qualifications

• Guest service mindset essential.
• Proven safety history required.
• Strong customer service skills expected.
• Leadership qualities needed.
• Ability to stay calm under pressure.
• Lift operations experience a plus.
• Computer literacy required.
• First Aid training a plus.
• Driver's license an asset.

Responsibilities

• Maintain a safe and healthy workplace and enforce safety procedures.
• Support, train, coach, and encourage team to provide interactive guest experiences.
• Cover front line roles and directly serve guests.
• Contribute to cleanliness of gondola facilities in operations areas.
• Address guest complaints to guest satisfaction.
• Maintain professional relationships with Pursuit employees.
• Collaborate with Operations Manager to coordinate staffing and training.
• Carry out duties as assigned by Operations Manager.

Skills

Guest service

Organized

Safety practices

Customer service

Leadership

Calm under pressure

Lift operations

Computer skills

First Aid

Driver's license

Background check

Tools

None

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Maintain and contribute to a safe and healthy workplace while enforcing all safety procedures
• Support, train, coach, encourage and ensure that each member of the team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations
• Cover front line roles and directly serve our guests.
• Contributes to the overall cleanliness of all gondola facilities particularly in the operations department areas
• Act in a manner so that every guest interaction is treated as an opportunity to \"WOW\" the guest, and that any guest complaints are resolved to the satisfaction of the guest
• Maintain friendly, professional relationships with all Pursuit employees
• Collaborate with Operations Manager and Operations Coordinator to coordinate staffing, training, and development
• Carries out duties as assigned by Operations Manager

Required Skills & Qualifications

• Guest service-oriented mindset and a passion for delivering memorable experiences
• Mature, energetic, dependable, and self-motivated, with strong organizational skills
• Proven history of safe work practices
• Strong customer service skills
• Demonstrates key leadership qualities
• Ability to reason, react, and listen with quick, thoughtful judgement, while remaining calm under pressure
• Lift operations experience an asset
• Computer knowledge and experience
• First Aid Training and Driver's license an asset
• To honour our Always Honest policy all employees must consent to a criminal record check

The starting wage for this role is $20.50/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.