Lift Operations Manager, Banff Gondola

FlyOver Iceland; Banff; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Free attraction access

Friends discount 50%

Hotel/dining/retail discounts

Mental health resources

Job summary

Pursuit in Banff is seeking a salaried Leader for front-line operations across gondola facilities. You will hire, train and supervise a diverse team, set clear goals, and drive safety and customer service standards.

You’ll oversee lift operations, maintenance coordination, and budget management while coordinating with the Operations Director on equipment needs. Join a hospitality and attractions company delivering unforgettable experiences across iconic locations, with team-first culture and

Qualifications

• Hiring, training and supervision of a diverse team in a dynamic fast paced environment.
• Lift operations.
• Computer knowledge and skills.
• Strong customer service skills.
• Cost control and budget management.
• Driver’s license.
• First aid training.

Responsibilities

• Hire, train and supervise front-line operations staff.
• Ensure team goals and expectations are clear.
• Initiate staff training and development programs.
• Contribute to safety and customer service procedures.
• Maintain SOPs for gondola, equipment and vehicles.
• Oversee department budgets.
• Coordinate with Operations and Maintenance on building/equipment needs.
• Attend weekly leadership meetings.
• Support overall cleanliness of gondola facilities.
• Contribute to health and safety practices across Gondola operations.

Skills

Hiring & supervision

Lift operations

Computer skills

Customer service

Budget management

Driver’s license

First aid training

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• Hiring, training and supervision of all front-line operations employees.
• Ensuring the team is clear on their goals and expectations.
• Initiating and formulating staff training and development programs.
• Contribute to the development, implementation and maintenance of superior safety procedures and customer service procedures.
• Contribute to the development, implementation and maintenance procedures for the gondola, equipment, buildings and vehicles.
• Contribute to the development, implementation and maintenance of all department budgets.
• Collaborate with the Operations, Maintenance on all aspects of building, equipment and lift maintenance.
• Identifying and implementing facility/equipment needs and improvements; coordinating with the Operations Director the purchase of goods and services required.
• Attend weekly leadership team meetings as required.
• Contributes to the overall cleanliness of all gondola facilities particularly in the operations department areas.
• Collaborate in the Development and Oversight Health and Safety practices throughout the Gondola.
• Contribute to the development, implementation and maintenance of superior Standard Operating Procedures (e.g. safety, customer service, emergency procedures).

REQUIRED SKILLS & QUALIFICATIONS

• Hiring, training and supervision of a diverse team in a dynamic fast paced environment.
• Lift operations.
• Computer knowledge and skills.
• Strong customer service skills.
• Cost control and budget management.
• Driver’s license.
• First aid training.

This is a salaried role.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like? At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued.

With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

We are working to eliminate barriers for applicants and team members from equity-deserving groups.

Pursuit fulfills the dreams of friends, families, and travelers through its one-of-a-kind attractions in the world's most iconic locations.

Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.