Lift Operations Manager, Banff Gondola

Pursuit Collection; Banff; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Join an inclusive, global team and the

Free access to Pursuit attractions and

Discounts on hotel stays, dining, and

Subsidized mental health and wellness

Job summary

Pursuit is a hospitality and attractions company delivering unforgettable experiences across iconic destinations in the Canadian Rockies. We connect guests with world-class attractions, lodges, dining, retail, and transport, all backed by a team that makes every visit memorable.

The role oversees front-line operations, leads staff development, manages safety and service standards, and partners with maintenance and operations to keep gondola facilities thriving in Banff.

Qualifications

• Experience leading front-line hospitality teams in fast-paced environments.
• Experience operating lift/equipment in a resort setting.
• Proficient with common computer systems and software.
• Strong customer service mindset and communication skills.
• Experience with cost control, budgeting and financial tracking.
• Valid driver’s license is required.
• First aid training or certification is preferred.

Responsibilities

• Hire, train and supervise front-line operations staff to meet goals.
• Initiate and implement staff training and development programs.
• Contribute to safety and customer service procedures.
• Maintain procedures for gondola, equipment, buildings and vehicles.
• Contribute to department budgets and cost control.
• Collaborate with Operations and Maintenance on building and lift upkeep.
• Identify facility/equipment needs and coordinate purchases.
• Attend weekly leadership meetings as required.
• Support overall cleanliness of gondola facilities in operations areas.
• Contribute to health and safety practices and SOPs across operations.
• Support development and maintenance of standard operating procedures.

Skills

Team supervision

Lift operations

Computer skills

Customer service

Budget management

Driver's license

First aid

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• Hiring, training and supervision of all front-line operations employees. Ensuring the team is clear on their goals and expectations
• Initiating and formulating staff training and development programs
• Contribute to the development, implementation and maintenance of superior safety procedures and customer service procedures
• Contribute to the development, implementation and maintenance procedures for the gondola, equipment, buildings and vehicles
• Contribute to the development, implementation and maintenance of all department budgets
• Collaborate with the Operations, Maintenance on all aspects of building, equipment and lift maintenance
• Identifying and implementing facility/equipment needs and improvements; coordinating with the Operations Director the purchase of goods and services required.
• Attend weekly leadership team meetings as required
• Contributes to the overall cleanliness of all gondola facilities particularly in the operations department areas
• Collaborate in the Development and Oversight Health and Safety practices throughout the Gondola
• Contribute to the development, implementation and maintenance of superior Standard Operating Procedures (e.g. safety, customer service, emergency procedures)

REQUIRED SKILLS & QUALIFICATIONS

• Hiring, training and supervision of a diverse team in a dynamic fast paced environment
• Lift operations
• Computer knowledge and skills
• Strong customer service skills
• Cost control and budget management
• Driver’s license
• First aid training

This is a salaried role.

About Us:

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialise in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.