Life Claim Administrator

Manulife; Canada; Remote; CAD 39,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Mental health support

Disability insurance

Life and AD&D coverage

Retirement plan

Paid time off

Job summary

Manulife is seeking a Life Claim Administrator to support Affinity Life Claims teams. You will assist adjudicators and internal partners to ensure timely claim processing and accurate claim setup.

Responsibilities include locating contracts, setting up death notifications, communicating with stakeholders, and handling high volumes with strict deadlines. Remote work is available in Canada with competitive benefits.

Qualifications

• 1-2+ years’ experience in claim administration or equivalent industry exposure.
• Office 365; including Excel, Outlook & Word
• Adaptability: adapts and stimulates change to achieve the desired results
• Resilience: drives forward towards objectives in the face of adversity and resistance
• Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience
• Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines
• Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate

Responsibilities

• Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates
• Prepare written correspondence to communicate and follow up on pending claims
• Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator
• Manage the business inbox and voicemail to ensure all items are cleared within 24 hours
• Prepare monthly reporting for SLAs
• Correspond with Third Party Administrators as required for claims
• Set up claim lines for new TPA claims, mail claim packages as required

Skills

Adaptability

Resilience

Solution focused

Time management

Analytical skills

Tools

Office 365

Excel

Outlook

Word

Job description

We are currently seeking a Life Claim Administrator for our Affinity Life Claims teams. As a claim administrator, you will provide support to our adjudicators and internal partners to ensure timely claim processing and accurate claim set up.

Position Responsibilities:

• Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates
• Prepare written correspondence to communicate and follow up on pending claims
• Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator
• Manage the business inbox and voicemail to ensure all items are cleared within 24 hours
• Prepare monthly reporting for SLAs
• Correspond with Third Party Administrators as required for claims
• Set up claim lines for new TPA claims, mail claim packages as required

Required Qualifications:

• 1-2+ years’ experience in claim administration or equivalent industry exposure
• Office 365; including Excel, Outlook & Word
• Adaptability: adapts and stimulates change to achieve the desired results
• Resilience: drives forward towards objectives in the face of adversity and resistance
• Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience
• Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines
• Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate

Preferred Qualifications:

• Excellent organizational skills with ability to switch between tasks easily
• Strong attention to detail when searching large databases or reading through documents
• Ability to thrive in a high energy culture
• Customer service oriented individual
• Continuous improvement mindset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Canadá, Ontario -Remoto a tiempo completo

Modalidades de Trabajo

Remoto

Salary range is expected to be between

$39,225.00 CAD - $65,375.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .