Bilingual Disability Administrator

Manulife; Quebec; Remote; CAD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Mental health benefits

Vision benefits

Disability insurance (short/long-term)

Life insurance and AD&D

Adoption/subrogation

Well-being programs

Retirement savings plans

Employee assistance program

Paid time off (vacation, holidays, and

Job summary

Manulife is seeking a highly organized, bilingual Disability Administrator to join the National Group Life & Disability team. The role provides essential administrative support for disability and life insurance services, including claim operations, privacy protection, and stakeholder coordination.

The successful candidate will be tech-savvy, detail-oriented, and capable of learning new systems quickly, with responsibilities spanning data entry, correspondence, invoicing, and onboarding support

Qualifications

• Post-secondary education or higher.
• Bilingual English and French required to support clients from multiple provinces.
• Experience in administrative or customer service in insurance or banking.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite (Word, Excel) and Adobe applications.
• Ability to investigate discrepancies and drive issues to resolution.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Process access and file copy requests after reviewing docs and consents.
• Redact third-party information to protect privacy and comply with requirements.
• Manage inquiries across multiple shared email inboxes.
• Complete claim-related follow-ups and admin tasks.
• Process vendor invoice payments accurately and efficiently.
• Data entry and maintenance in claims systems.
• Prepare, distribute, print, and mail correspondence while protecting privacy.
• Coordinate and schedule Medical Consultant calls.
• Assist onboarding new clients with file transfers and coordination.

Skills

Bilingual (English & French)

Administrative experience

Attention to detail

Education

Post-secondary education (college diploma or university degree)

Tools

Word & Excel

Adobe applications

Job description

Are you highly organized, detail-oriented, and passionate about delivering exceptional service? We are looking for a Bilingual Disability Administrator to join our National Group Life & Disability team .

In this role, you will provide essential administrative support to a diverse group of internal and external stakeholders, helping ensure the smooth and efficient delivery of disability and life insurance services. You'll play a key role in supporting claim operations, safeguarding client privacy, coordinating important processes, and contributing to an exceptional customer experience.

This is an excellent opportunity for a tech-savvy individual with a strong ability to learn and adapt to new technologies, systems, and digital tools quickly.

Position Responsibilities:

• Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released.
• Carefully review and redact third-party information to maintain compliance with privacy requirements and prevent privacy breaches.
• Manage and respond to inquiries received through multiple shared email inboxes.
• Complete claim-related follow-ups and administrative activities.
• Process vendor invoice payments accurately and efficiently.
• Perform data entry and maintain information within claims management systems.
• Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders while ensuring privacy protocols are followed.
• Coordinate and schedule Medical Consultant calls.
• Assist with onboarding new clients, including file transfers and administrative coordination.

Qualifications:

• Post-secondary education (college diploma or university degree).
• Bilingualism (English and French) is required. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience in administrative or customer service (insurance or banking).
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, particularly Word and Excel, as well as Adobe applications.
• Ability to investigate discrepancies, take ownership of issues, and drive them to resolution.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Canadá, Quebec -Remoto a tiempo completo

Modalidades de Trabajo

Remoto

Salary range is expected to be between

$41 400,00 CAD - $69 000,00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

• Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.
• También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.
• Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrece la gama completa de ausencia laboral reglamentaria.
• Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .