Manager - Deposits, Billing and Commissions

Manulife; Southwestern Ontario; Hybrid; CAD 71,000 - 118,000; Full time

Job summary

Manulife is seeking a Manager, Deposits, Billing & Commissions in Waterloo, Ontario. You will lead two teams overseeing deposits, billing, and commission administration, collaborating with Finance, Risk, Underwriting, Sales, and Financial Integrity & Controls to ensure accurate financial outcomes and strong controls.

The role emphasizes driving operational excellence, governance, and continuous improvement while leveraging AI/automation initiatives to enhance efficiency and accuracy.

Qualifications

• 3-5 years of progressive leadership experience managing financial operations, billing, commissions, receivables, accounting, or related functions.
• Experience leading multiple teams and developing high-performing employees.
• Strong stakeholder management and relationship-building skills across multiple business functions.

Responsibilities

• Provide leadership and oversight for the accurate allocation of sponsor premium payments and administration of billing activities.
• Ensure commissions are calculated, validated, and paid accurately to advisors and in accordance with established policies and controls.
• Monitor and manage suspense accounts, unallocated funds, and aged financial exceptions to ensure timely resolution.
• Assess and mitigate financial risks related to misallocated funds, billing inaccuracies, commission discrepancies, and other financial exceptions.
• Maintain effective financial controls to support the accuracy, completeness, and integrity of billing, deposits, and commission processes.
• Apply advanced understanding of Payment-to-Report (P2R) and Cash Receipt-to-Financial Reporting processes.

Skills

Leadership

Team management

Financial operations

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Education

Bachelor's degree in Finance, Commerce, Business Administration, Accounting, or a related discipline

Job description

Sponsor Financial Services (SFS) is responsible for the timely and accurate administration of sponsor financial transactions, including premium allocation, billing, receivables management, commissions, and financial integrity activities. The Manager, Deposits, Billing & Commissions plays a critical leadership role in ensuring the accuracy, effectiveness, and control of these functions while driving operational excellence, service quality, and continuous improvement initiatives.

Reporting to the Director, Sponsor Financial Services, this position leads 2 teams responsible for deposits, billing, and commission administration and works closely with internal stakeholders across Finance, Risk Management, Underwriting, Sales, and Financial Integrity & Controls to ensure accurate financial outcomes and strong operational controls.

Position Responsibilities:

Financial Operations & Oversight

• Provide leadership and oversight for the accurate allocation of sponsor premium payments and administration of billing activities.

• Ensure commissions are calculated, validated, and paid accurately to advisors and in accordance with established policies and controls.

• Monitor and manage suspense accounts, unallocated funds, and aged financial exceptions to ensure timely resolution.

• Assess and mitigate financial risks related to misallocated funds, billing inaccuracies, commission discrepancies, and other financial exceptions.

• Maintain effective financial controls to support the accuracy, completeness, and integrity of billing, deposits, and commission processes.

• Apply advanced understanding of Payment-to-Report (P2R) and Cash Receipt-to-Financial Reporting processes.

Leadership & People Management

• Lead and develop two operational teams responsible for Deposits/Billing and Commissions.

• Foster a high-performance culture through coaching, mentoring, employee engagement, and talent development.

• Establish clear performance expectations and accountability measures.

• Support career development and succession planning initiatives while promoting an inclusive and collaborative work environment.

Stakeholder Engagement and Management

• Build strong partnerships with key stakeholders across IT, Finance, Sales, Underwriting, Risk Management, and Financial Integrity & Controls.

• Collaborate with cross-functional partners to ensure the completeness, accuracy, and effectiveness of Sponsor Financial Services activities.

• Provide oversight and governance of SFS operational partners in the Philippines responsible for back-office processing activities related to deposits, billing, and commissions.

• Escalate and resolve issues proactively while maintaining strong stakeholder relationships.

Performance Management & Operational Excellence

• Monitor, analyze, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.

• Identify trends, risks, and opportunities for improvement, implementing corrective actions as required.

• Drive operational efficiencies and service enhancements through process optimization and strong governance practices.

• Ensure operational processes remain compliant, scalable, and aligned with business objectives.

AI, Automation & Continuous Improvement

• Identify, evaluate, and implement opportunities to leverage artificial intelligence, automation, and emerging technologies.

• Lead initiatives that improve operational efficiency, service quality, accuracy, and productivity.

• Champion a culture of innovation and continuous improvement.

• Utilize data-driven insights to enhance operational performance and customer outcomes.

Required Qualifications:

• Bachelor's degree in Finance, Commerce, Business Administration, Accounting, or a related discipline.

• 3-5 years of progressive leadership experience managing financial operations, billing, commissions, receivables, accounting, or related functions.

• Experience leading multiple teams and developing high-performing employees.

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Preferred Qualifications:

• Demonstrated ability to analyze complex financial issues and assess operational and financial impacts.

• Strong stakeholder management and relationship-building skills across multiple business functions.

• Experience establishing, monitoring, and reporting on KPIs and service-level commitments.

• Proven ability to lead transformational, automation, or process improvement initiatives.

• Strong analytical, problem-solving, and decision-making capabilities.

• Excellent communication, presentation, and influencing skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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