Licensed Insurance Sales Agent - Québec, Bilingual

Trupanion; Quebec; Remote; CAD 80,000; Full time

Job summary

Join a pet-loving team as a Licensed Insurance Sales Agent at a leading provider of pet insurance in North America. This remote position offers the chance to connect with pet owners and provide tailored insurance solutions. You'll play a crucial role in ensuring member satisfaction by addressing inquiries and guiding them through the enrollment process. With a commitment to a flexible workplace, Trupanion fosters a collaborative and fun environment where your contributions make a real difference. If you have a passion for pets and exceptional sales skills, this is the opportunity for you!

Benefits

Employer-paid extended health coverage

Four weeks of paid time off

Five weeks paid sabbatical after five years

Employer-paid medical insurance for one pet

Paid time off to volunteer

Qualifications

• Minimum 2 years in sales/customer service with a track record of excellence.
• Must have AMF-approved insurance licenses for Québec.

Responsibilities

• Handle inbound leads and tailor insurance solutions for new members.
• Serve as a contact for current members and address policy inquiries.

Skills

Customer Service

Sales Skills

Bilingual Communication (English/French)

Problem-Solving

Active Listening

Emotional Intelligence

Critical Thinking

Education

AMF-approved General Damage Insurance Level 1 License

AMF-approved Personal Damage Insurance Level 1 License

Job description

• Full-time
• Department: Contact Center

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Job Description

Trupanion is seeking a versatile and self-motivated Licensed Insurance Sales Agent - Québec with proficiency in both English and French to join our pet-loving company! If you have an active AMF approved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license and demonstrate a commitment to delivering exceptional service in sales and customer interactions, this position is for you.

As Licensed Insurance Sales Agent, you will play a pivotal role in supporting both current and future members. Your expertise in navigating challenging scenarios, handling escalations, and showcasing your strong problem-solving skills will be invaluable in ensuring a positive experience for our members.

At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to licensed candidates anywhere in Canada. Candidates for this position must be licensed to sell insurance in Québec, and the province in which they currently reside.

Key Responsibilities Include:

New Members:

• Answer inbound warm leads from potential members who are interested in our pet insurance policies.
• Use a consultative approach to understand each member’s unique needs and tailor insurance solutions accordingly.
• Present the value of Trupanion's pet insurance policies, emphasizing benefits over price.
• Maintain call control and guide conversations effectively to achieve successful enrollment.
• Provide detailed information about policies, coverage options, and address any members' questions or objections.
• Accurately enroll pets in policies, ensuring thorough collection and documentation of necessary information.

Current Members:

• Serve as a dedicated point of contact for current members, addressing policy inquiries, providing guidance, and ensuring their overall satisfaction is met every step of the way.

Cancellation and Retention:

• Handle inquiries from current members expressing their intention to cancel their pet insurance policy.
• Employ active listening and problem-solving skills to understand concerns, explore alternatives and strive to retain members.

Phone and Email Communication:

• Engage with members over the phone and through email, adapting your communication style to meet the preferences of each member.

Required Experience:

• Minimum of 2 years' experience in a sales and/or customer service role, with a track record of delivering exceptional service.
• Previous experience in a bilingual sales/customer service role.

Qualifications:

• Active AMF-approved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license.
• Fluent in both English and French, with the ability to seamlessly transition between languages in member interactions.
• Excellent verbal and written communication skills in both English and French.
• Ability to adapt to the diverse needs and preferences of members.
• A goal-oriented mindset to achieve and surpass sales targets.

Knowledge, Skills & Abilities Required for Success:

• Customer-Centric: Passionate about providing a positive member experience.
• Critical Thinking/Think Creatively: Possess the ability to adapt to evolving situations and identify innovative solutions.
• Patience/Active Listening: Listens actively to understand our members and their concerns. Having the ability to explain solutions in a different way.
• Emotional Intelligence: Handles relationships with empathy and compassion.
• Emotional Resilience: Demonstrates self-awareness and the ability to adapt to stressful situations or challenging circumstances.

Schedule:

During the first four weeks of training, your schedule is Monday - Friday between 11:00 a.m. EST - 8:00 p.m. EST.

The set schedule for this position is:

• Friday to Tuesday from 7:30 a.m. EST to 4:00 p.m. EST.

Compensation:

• The annual salary for this position is $80,000 CAD on a full-time schedule. Along with the base salary, Trupanion employees may be eligible for monthly bonuses based on individual performance.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Additional Information

Benefits and Perks:

• Employer-paid extended health coverage for you and your family.
• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
• Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!).
• Five weeks, paid, sabbatical after five years of employment.
• Employer-paid medical insurance for one pet (cat or dog).
• Paid time off to volunteer at nonprofit organizations.
• Open, casual, pet-friendly, and fun work environment.

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.