Library Technician: Front Desk & Research Support (On Site)

Algonquin College of Applied Arts and Technology; Ottawa; On-site; CAD 29,000 - 34,000; Part time

Job summary

Algonquin College of Applied Arts and Technology in Ottawa is seeking a Part-Time Library Support staff member to assist with circulation, reference desks, and virtual chat services. The role emphasizes leadership, attention to detail, and strong communication as you support students with software and equipment issues.

This on-site position requires a Library and Information Technician Diploma and experience in an academic library, with a focus on customer service and teamwork within a

Qualifications

• Two-year Library and Information Technician Diploma required.
• Experience using Alma Library Services Platform is an asset.
• Practical experience in an academic library with circulation and reference work.
• Experience working independently within a front-line customer service team.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Ability to multi-task with high attention to detail.

Responsibilities

• Staff the circulation and reference desks.
• Operate the virtual chat service and support library operations.
• Assist students with questions about college software and troubleshoot equipment.
• Stay current on research and trends in library science.

Skills

Customer service

Communication skills

Attention to detail

Education

Two-year Library and Information Technician Diploma

Tools

Alma Library Services Platform

Job description

Algonquin College of Applied Arts and Technology in Ottawa is seeking a Part-Time Library Support staff member to assist with circulation, reference desks, and virtual chat services. The role emphasizes leadership, attention to detail, and strong communication as you support students with software and equipment issues.

This on-site position requires a Library and Information Technician Diploma and experience in an academic library, with a focus on customer service and teamwork within a