Library Services Technician (Contract)

Conestoga College School of Business; Kitchener; On-site; CAD 49,000 - 56,000; Full time

Job summary

Conestoga College seeks a Library Services Technician for a temporary Appendix D contract (Nov 9, 2026 – Dec 24, 2026, with potential extension). The role delivers frontline library services, research support, circulation, and technology assistance at Conestoga’s Doon campus in Kitchener, with occasional travel between campuses.

The successful candidate will work five days a week, 9:30 a.m. – 5:00 p.m., with possible shifts.

Qualifications

• Two-year diploma in Library and Information, Library and Information Technology, Library and Information Science, or Libraries and Digital Technologies is required.
• Two years of customer service experience in a library, education, retail, hospitality or other public-facing environment is required.
• Experience with students who face learning barriers is preferred.
• Strong interpersonal, written, and verbal communication skills with a customer-service focus; ability to work independently and in a team.

Responsibilities

• Provide frontline library services in person and virtually; respond to inquiries using established procedures.
• Open/close service points and prepare spaces for use; conduct reference interviews and provide basic support.
• Assist users with navigating the catalog, databases, and resources; promote licensed and open resources.
• Support circulation, access services, and handle holds and interlibrary loan tasks; maintain records and privacy compliance.
• Provide first-level tech assistance (printing, scanning, Wi‑Fi, sign-in) and coaching on productivity tools.
• Assist with communications, signage, and outreach; collect and summarize service statistics.
• Contribute to documentation, workflows, and training materials; support departmental projects.

Skills

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Education

Library diploma

Job description

Job Title: Library Services Technician (Contract)

Requisition #: 26-0261

Payband: G

Starting Rate: $35.29

Payband Range: $35.29 - $40.73

Hours/Week: 35

Posting Date: Friday, October 23, 2026

Closing Date: Sunday, November 1, 2026 at 11:59 PM EST

Vacancy Type: Support Staff - Full-time Temporary Appendix D Contract

Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (November 9, 2026 - December 24, 2026, with the possibility of extension)

The Library Services Technician will provide excellent customer service and frontline library services through in-person and virtual channels, within a cross-trained, blended service model. The incumbent will deliver foundational research and learning support using established procedures and tools, provide circulation and access services, support academic integrity and citation practices using college-approved resources, promote an Open Education-first approach, and provide first-level technology assistance.

The successful candidate will be required to conduct on-site work five days per week at Conestoga’s Doon campus, located at 299 Doon Valley Dr. in Kitchener. The Library Technician will work Monday to Friday, 9:30 a.m. to 5:00 p.m. Based on operational needs, shifts may be adjusted to 7:30 a.m. to 3:00 p.m. or 8:30 a.m. to 4:00 p.m. Occasional travel will be required between Conestoga campuses located in Waterloo and Cambridge.

Responsibilities

Frontline services

• Provide timely, courteous service at library service points and virtual channels (e.g., MS Teams, online forms, AskOn), responding to inquiries using established procedures


• Open and close service points; complete routine tasks and prepare spaces for use


• Conduct reference interviews to clarify needs; provide basic reference and directional support


• Support users in navigating the website, library catalogue, and library databases to find and access resources; promote appropriate use of licensed and open resources


• Foster a safe, inclusive environment by modelling service standards and escalating incidents


• Provide orientation-level instruction on services, spaces, and tools; support workshops and tours


• Support accessibility by assisting with basic assistive technology and referring to specialized supports

Research and learning support

• Guide students in the research process (e.g., clarifying topics, developing keywords, selecting tools, refining searches)


• Assist users in finding and accessing materials (e.g., locating items, accessing full text, basic troubleshooting, and using holds or resource sharing)


• Support citing, referencing and academic integrity using approved resources; troubleshoot citation tools and refer complex cases

Circulation, access, and user accounts

• Maintain patron records in accordance with privacy requirements; explain borrowing policies, fines, fees, and responsibilities


• Support access services (e.g., course reserves, equipment lending, space bookings, retrieval from storage)


• Follow requirements for access and sharing of materials (e.g., copyright, licensing, accessibility)


• Receive, route, and track incoming and outgoing materials (e.g., courier, interlibrary loan) and maintain accurate records


• Support collection upkeep (e.g., shelving, shelf reading, shifting, basic repairs, identifying items for withdrawal)

Technology, computing, and productivity support

• Provide first-level assistance with common technology issues in the library (e.g., printing, scanning, Wi-Fi access, and account sign-in)


• Support lending, booking, and basic troubleshooting of library technology following established workflows


• Deliver brief coaching on productivity tools

Communications, outreach, and service promotion

• Contribute to service promotion by drafting, scheduling, and maintaining communications (e.g., signage, digital displays)


• Collaborate with staff to promote services and resources and support events, orientations, and outreach (e.g., tours, tabling)


• Collect, summarize, and enter service statistics to support reporting and continuous improvement

Operational support and team contribution

• Follow documented procedures by identifying gaps or improvements and helping update documentation, FAQs, workflows, and training materials


• Contribute to departmental projects for workflow and procedural improvement to services

Qualifications

• A minimum two-year diploma in Library and Information, Library and Information Technology, Library and Information Science, or Libraries and Digital Technologies is required


• A minimum of two years of customer service experience in a library, education, retail, hospitality or other public-facing service environment is required


• Experience working with students who face learning barriers, including students with diverse learning needs, and learning barriers is preferred


• Strong interpersonal, written, and verbal communication skills with a demonstrated commitment to customer service; ability to work independently and collaboratively while maintaining attention to detail and confidentiality


• Strong problem-solving skills with the ability to manage multiple priorities, work under pressure, and adapt to changing demands


• Access to reliable transportation and the ability to travel to other Conestoga campuses

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.